The Department of Imaging is on the search for a MRI Imaging Operations Manager.
Working under the direction of the Senior Director, Assistant Director, MRI Clinical Director, clinical faculty leadership, the MRI Manager (Manager) will be responsible for operations and delivery of care of MRI services across various outpatient locations. The Manager is responsible for the clinical, technical, and administrative aspects of daily operations including, but not limited to, the oversight of operational activities, coordination of patient scheduling and workflows, technical operation of equipment, supervision of staff, staffing assignments, participation in training/educational programs, participation in organizational and departmental goals and priorities, and oversight of quality improvement/quality assurance initiatives. The Manager will work with various members within the Department of Imaging, including other modality-based managers, IT staff, faculty, technical staff, administrative support, and the Quality, Safety, and Compliance Specialist. The Manager will collaborate with other departmental leaders on multidisciplinary and compliance related activities, and collaborate with other colleagues at affiliated institutions. The Manager will work with technical and administrative support staff, Imaging faculty, and research staff to create and sustain a culture that fosters excellence, impact, and discovery of innovative and novel approaches towards the eradication of cancer and related diseases.
PRIMARY DUTIES AND RESPONSIBILITIES OF AN IMAGING MANAGER:
Serves as the principle subject matter expert on their respective imaging discipline/modality. Working with patients, patient family members, imaging technologists, physicists, imaging faculty, administrative support, and imaging leadership, the Manager continuously evaluates and strives to improve operational efficiency and quality of service. Works with managerial peers and colleagues across the Institute as well as network affiliates to ensure seamless communication and coordination across imaging disciplines and location of services.
Develops staffing model to manage FTE count in their respective area of the operation, and for each location. Manages requests for vacation, personal days, leaves of absence, etc. and prepares staffing schedule in advance to provide adequate staffing levels to manage the workload. Manages unexpected vacancies (sick call, bereavement, emergent situation, etc.) and effectively adjusts staffing schedules with contingency plans, and on occasion, serves as a secondary backup staff and participates in clinical duties to ensure business continuity.
The Manager will be responsible for the financial management of assigned cost and revenue centers. Exercising financial stewardship, the Manager will plan for, and manage, operational and capital expenses. The Manager will develop operational strategies to achieve volume and revenue targets while managing expenses with an added goal of improving cost efficiency.
Working with clinical research staff, the Manager will implement technical procedures and imaging protocols specified in clinical trials. The Manager will oversee any necessary training and compliance activities required for clinical research trials.
The Manager is responsible for all Human Resources related work including developing/assessing staff needs, recruitment, initial and ongoing training, professional development, and staff engagement and retention activities. The Manager will be responsible for annual performance appraisals of direct reports as well as, competency assessments, disciplinary actions, and compliance with all training, health screening, institutional/departmental policies and procedures.
Ensure program(s) meet all regulatory and accreditation requirements issued by agencies that include, but not limited to the Centers for Medicare and Medicaid Services, American College of Radiology, The Joint Commission, and the Massachusetts Department of Public Health Radiation Control Program.
Addresses patient/family feedback and complaints by working with Patient Family Relations team. Participates in investigations, such as a root cause analysis, identify opportunities for improvement, develops and implements corrective action plans, and communicates with the patient and/or family member.
Participates in quality assurance/quality improvement activities, including the assessment of equipment performance, troubleshooting technical issues, ensuring maintenance activities are performed as expected and within specifications, patient satisfaction, timely appointment access, etc. and develops improvement plans if results are not meeting expectations.
Accountable for superior performance of imaging information systems and related interfaces. Takes action to ensure systems are maintained for optimal performance. Communicates imaging service disruptions and restoration activities to clinical staff and applicable customer bases.
Travels to all DFCI Imaging locations periodically. The Manager will be responsible for attending management meetings, participating on various committees, and leading staff meetings. To ensure seamless communication, the Manager will work across various imaging sites to communicate pertinent information horizontally to peers and vertically to front-line staff, supervisors, faculty, Assistant Director, and Senior Director.
Performs all other duties and responsibilities as directed.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Excellent interpersonal, verbal and written communications skills to effectively work with direct reports, peers, colleagues, and various teams.
Strong quantitative, analytical, problem solving, and organizational skills are required. Attention to detail is a must.
Technical skills associated with the Manager's primary scope of responsibility.
Advanced knowledge of medical imaging and regulatory/accreditation compliance.
Supervises technologists, Lead Technologists (if applicable), Program Manager, Program Coordinator and/or others associated with the Manager's primary scope of responsibility. FTE counts vary from modality to modality.
Direct patient contact. The Imaging Manager may work with patients occasionally in times where staffing levels are not adequate.
Must be a graduate of an accredited imaging technology program (e.g., Radiography, Nuclear Medicine, Sonography, or MRI). MRI is preferred.
Associate's of Science or closely related degree is required (Bachelor's or Master's degree preferred).
Current certification and/or registration in the applicable imaging discipline required (e.g., RT (R), (MR), (CT), CNMT, ARDMS, etc.). ARRT (MR) highly preferred.
3-5 years hospital-based experience in an imaging discipline
5+ years of management or leadership responsibilities preferred
Current BLS certification or must obtain an active BLS certification within 90-days of hire
Internal Number: 2020-17735
About Dana-Farber Cancer Institute
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to under-served members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.