The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Pennâ™s distinctive interdisciplinary approach to scholarship and learning.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title
Senior Customer Service Representative
Job Profile Title
Job Description Summary
This position provides customer service for patrons of the Parking and Transportation Office.
This position provides customer service for patrons of the Parking and Transportation Office, acting as the primary point of contact for customers at the service window, via phone and email to answer question regarding parking permits and commuter benefits. The incumbent processes enrollments (including data entry & reconciliations) and all customer administrative transactions; answers questions on process & policy; issues inventory; provides guidance on access and eligibility for University's commuter benefits programs.
This position undertakes the Customer Service Representative II duties in his/her absence.
Process transactions: Permit parking requests for payroll deduction; vendor parking requests; student parking requests; enrollment in Carpool, Vanpool, VIP and Occasional Parking (OPP) programs. Issue student trail passes.
Customer Service: Provide optimal customer experience for patrons of the Parking & Transportation Office; Act as the primary point of contact for customers at the service window, via phone and email to answer question regarding parking permits and commuter benefits.
Reconciliations: Reconcile daily transactions between transaction forms and credit card terminal. Continually update master data bases for parking program enrollment, assess controls, and payroll.
Communication: Provide guidance on access and eligibility for University's commuter benefits programs such as SEPTA Compass, PATCO Freedom Pass and N.J. Transit, Dart, AMTRAK and Penn Occasional Parking.
Other duties and responsibilities as assigned.
A Bachelor's Degree or higher and 2 to 3 years of experience or equivalent combination of education and experience is required.
Customer-service oriented background required, with retail experience preferred.
Attention to detail & ability to identify variations and exceptions within business processes required.
Prefer quick learner with demonstrated ability to manage multiple phone lines & email.
Solid verbal and written communication skills required, including ability to explain Penn Parking & Transportation services and program enrollment requirements.
Ability to identify & interact with a diverse range of institutional customers in a fast paced environment.
Solid computer skills to include MS office required.
Job Location - City, State
Department / School
$20.00 - $36.00
Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Internal Number: JR00017738
About University of Pennsylvania
Penn has a long and proud tradition of intellectual rigor and pursuit of innovative knowledge, begun by Benjamin Franklin in 1740. That tradition lives today through the creativity, entrepreneurship, and engagement of our faculty, students, and staff. Academic life at Penn is unparalleled, with an undergraduate student body of 10,000 from every U.S. state and around the world. The entering class of 2015 is the most talented and diverse in Penn's history. Consistently ranked among the top 10 universities in the country, Penn welcomes an additional 10,000 students to our top-ranked graduate and professional schools.