Positions are expected to be 6 months in duration, but may be extended based upon funding availability.
The Richard M. Fairbanks School of Public Health was formally created in 2012 and was named in recognition of a transformative gift by the Richard M. Fairbanks Foundation. With strong connections to the IU School of Medicine and other health science schools on the IUPUI campus, the School of Public Health is poised to be a catalyst to help build a collaborative approach to improved public health in Indiana. The School of Public Health currently serves more than 600 students, employs over 25 full-time staff and is home to over 50 full-time faculty within the departments of Epidemiology, Social and Behavioral Sciences, Health Policy and Management, Global Health, and Biostatistics.
A Program Supervisor for the Contact Tracing Project will manage a team of thirty contact tracers in Marion County, Indiana. The Supervisor will be responsible for hiring, managing and overseeing contact tracers, including all scheduling and logistics for daily assignments and case follow-up. This person will develop and monitor productivity metrics for their assigned contact tracers and certify the case data that are collected daily by their group. Safety protocol compliance will be critical in this project and it will be the responsibility of the Supervisor to enforce contact tracer adherence with these protocols, to protect both employees and community members. The Supervisor will assess contact tracer performance on an ongoing basis, provide individual feedback and conduct additional guidance/training to staff that are not meeting goals. Supervisors will resolve problems and brainstorm ideas with contact tracers as issues arise during the course of this work, when difficult cases are encountered. As a supervisor, various administrative duties will also be required such as timesheet review/approvals, ordering supplies, technology distribution, meeting attendance and other duties as assigned.
This position is supported on grant funding, therefore continued employment is contingent upon maintaining the current level of support.
Individuals hired into this position should expect to be working some of their hours in the field, escorting contact tracers.
Bachelor's degree and two years of relevant experience.
Combinations of experience and related education may be considered.
Possess a valid driver's license with the ability to be insured by Indiana University.
Plus, the following skills and abilities:
Experience setting daily\weekly\monthly schedules for employees.
Appropriate aptitude and experience (work, educational, and/or volunteer) in public health, medical, social work, or community-based programing.
Outstanding organizational and interpersonal communications skills and ability to foster a spirit of teamwork to accomplish team goals.
Skilled at prioritizing multiple competing tasks.
Experienced in conflict resolution.
Comfort using tablets, computers, and cell phones. Skilled in training others how to capture information from case/contact interviews and enter data into assigned database. Knowledge of steps required for the protection of protected health information (PHI).
Ability to coach others on how to read, understand, and implement referral procedures, which may change based on incoming data.
Excellent interpersonal skills and cultural competency and sensitivity relevant to the local community.
Interviewing skills such that they can build and maintain trust with interviewees.
Resourcefulness in locating individuals who may be difficult to reach or reluctant to engage in conversation.
Basic skills of crisis counseling along with understanding of when to refer individuals or situations to medical, social, or supervisory resources.
Ability to communicate goals and present information clearly and concisely orally and in writing.
Basic proficiency with Microsoft Office Suite.
Three years of experience working in a role that includes customer service and two years of supervisory experience.
Other preferred qualifications:
Experience working with CRM database.
Medical and/or public health background.
Experience managing a team in a remote working environment (no office setting).
A basic understanding of Indianapolis area community profiles, language needs, and other unique neighborhood characteristics.
Working Conditions / Demands
Ability to be on the telephone for extended lengths of time. Ability to work on a computer for several hours a day. Abilty to drive throughout Marion County, Indiana to locate COVID19 cases and contacts. Physical mobility is needed. Ability to navigate city sidewalks and residences that may not have adequate ADA compliant features. This individual will be working in diverse neighborhoods and interacting with a multitude of cultures.
The Richard M. Fairbanks School of Public Health, IUPUI Campus
1050 Wishard Blvd, Indianapolis, IN 46202
Note: The Program Supervisor will work remotely, with only occasional visits to the main office location. Job duties may require field work which will generally be conducted within the City of Indianapolis/Marion County area.
Work hours may vary; some supervisors could be required to work evenings and/or weekends. Contact tracing work will normally be restricted to the hours of 7am to 9pm, with exceptions allowed for case specific assignments.
Salary Plan: PAE
Salary Grade: 2RS
Job Function: Research
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
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Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.