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What will you be doing in this role?
Under the direction of the Associate Director, the Nutrition Care Representative (NCR) act as an ambassador and facilitator of patient food services on the patient care unit. Responsibilities include processing, validating, and interpreting physician diet prescriptions as conveyed by nursing personnel, collection and correction of patient menu selections in conformance with the physician's diet order, addressing and following up on concerns and issues related to patient satisfaction, and handling routine clerical, data entry, and nutrition care responsibilities on the unit. Collaborates with leadership staff to improve the quality of service and nutrition care service provided to patients.
Primary Duties Include:
Review and modify patient menus by adding, deleting or substituting food items in accordance with physician's and dietitian's orders and restrictions.
Seek and apply knowledge of food and human nutrition with scope of assigned responsibilities when modifying the menu and/or responding to patients stated preferences/intolerance. Appropriately seek guidance and support from a Registered Dietetic Technician where complexity of the diet exceeds knowledge base.
Obtain menu selections at the patient's bedside or over the phone assuring compliance to the physician's diet order and departmental guidelines for menu correction. Explain menu modifications/substitutions to patients, such as sodium restriction.
Act as ambassador and facilitator of food services on the patient care unit by contributing to the coordination of menus, services, and information used by food service staff, dietitians, and diet technicians in the care of patients.
Perform routine clerical and nutrition care functions on the unit to include collection and data entry of patient menu selections and food preferences/intolerances, processing and validation of diet orders, and maintenance of the menu materials in the units.
Orient patient to the menu system and services offered by the department.
Seek feedback on patient satisfaction by asking visitation questions, resolving concerns promptly, and communicating issues of concern to the leadership for action as appropriate.
Provide input and patient feedback on acceptance of menu items to assist in development of menus and/or new food items.
Participate in improving service delivery and organizational performance programs of the department and medical center to improve patient satisfaction.
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research... and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.