Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Internal Medicine, Division of Oncology. The position is located at BJH West County.
Perform all job responsibilities of a scheduler and medical office receptionist in the Siteman Cancer Center.� Ensure accuracy of data entered into the scheduling system including scheduling transactions, and demographic and insurance/referral information.� Serves as a liaison between stakeholders (patients, staff, family, healthcare professionals, and general public) and advocates for the needs of the patients and treatment center.� Expert level training required.
PRIMARY DUTIES AND RESPONSIBILITIES:
Greet patients/family/visitors to the Siteman Cancer Center.� Answers questions and provides directions as needed.
Verifies patient’s identification, checks patients in EMR system, validates demographic and insurance information and verifies completion of pre-treatment testing/procedures/appointments.� Applies identification band/ labels as indicated.� Obtains signed consents, financial responsibility forms, patient history and questionnaires, and assists patient in completing forms as required.
Collects co-payments and accurately balances cash drawer at end of shift.
Schedules, reschedules, cancels and confirms appointments with office visits, treatments, diagnostics and procedures in accordance with clinical team guidelines, treatment center guidelines, and referral/authorization/ registration processes.
Monitors EPIC work queues, appointment desk, DAR, in-basket and/or scheduler’s phone line.� Completes scheduling requests, forwards messages as appropriate and takes and all steps to facilitate the patient’s plan of care and patient satisfaction.
Provides patients with schedule itinerary, after visit summary and education instructions for testing/procedures.
High school diploma or equivalent high school certification with three years of experience in billing systems and third-party claims and/or experience in a medical office setting or related customer service/office experience.
REQUIRED LICENSURE/CERTIFICATION/REGISTRATION: Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
Graduate of an accredited Medical Assistant program.
Two or more years of Medical Assistant experience.
At least six months of data entry/computer experience with a scheduling system or electronic medical record.
Knowledge of medical terminology and extensive telephone experience with demonstrated exception phone etiquette.
The hiring range for this position is $15.85 - $19.43 per hour.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.