Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
Performs follow-up insurance billing and makes collection calls to patients. Includes verifying accuracy and completeness of claims and contacts insurance companies in regard to expediting payments from various payers for physician’s services. Eligible candidates may qualify for a differential upon completion of training.
PRIMARY DUTIES AND RESPONSIBILITIES:
Contact patients by telephone to collect on outstanding balances.
Answer incoming calls with superior customer service skills in responding to patient needs or responding to requests on the patient’s behalf.
Perform collection follow-up duties on specific financial classifications, such as commercial insurance, self-pay, Medicare, and Medicaid claims.
Open, distribute or process patient correspondence and returned patient statements. Skip trace patients to locate/contact for account resolution.
Respond to questions and requests from insurance companies.
May fill in and/or assist other collection unit employees and perform other duties as assigned.
High school diploma or equivalent high school certification with two to three years of related experience in a bookkeeping/accounting and/or medical collection setting.
Experience in medical collections or customer service.
Working knowledge of computers, general office equipment, telephone console, medical terminology, collection techniques and communication skills that involve dealing with confidential information.
Ability to type 40 words per minute.
This position is full-time and works approximately 40 hours per week. Hours are Monday through Thursday from 9:00 a.m. to 7:30 p.m. and may be adjusted for holidays.
Department Name/Job Location:
This position is in the Washington University Physicians Billing Service Department at the Medical School Campus.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
The hiring range for this position is $15.85 - $19.43 per hour.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.