The Program Manager for the Pediatric Oncology Stem Cell Transplantation and Cellular Therapies Program supports the Associate Chief and the Director of the Stem Cell Transplantation and Cellular Therapies Service as well as the programs providers and staff to ensure timely access for patients and smooth operations of scheduling, and operations of the Stem Cell Transplant and Cellular Therapies program including Bone Marrow Failure. The Program Manager will manage the new patient intake process, the process of transplant coordination, as well as oversee other aspects of coordination that impact these patients, including the interface of the Program with the Cell Manipulation Core Facility. The Program Manager will serve as a resource for the collection and analysis of program volume as well as be responsible for completing RFI's, US News and World Report data for transplant, and working closely with the quality team on the FACT inspection. He/she will be involved in the implementation of new projects as appropriate. He/she reports to the Disease Center Manager of Operations for the Division of Pediatric Hematology/Oncology.

The Program Manager will also function as part of a project management team to initiate projects and systems. He/she has the primary responsibility for managing multiple work streams to ensure that teams are meeting timelines and milestones, as well as managing project logistics and supporting the engagement of project participants. The Program Manager will identify content interdependencies to facilitate knowledge sharing and integration. The Program Manager will manage relevant components of regulatory compliance documentation and reporting. The Program Manager may also provide direct leadership for designated work streams involving planning and coordination of the respective teams' delivery efforts. The Program Manager will work closely with the institution's Clinical Planning and Network Operations (CPNO), Government Affairs, Managed Care, Population Health Management Program, Marketing and Communications offices, and Quality and Patient Safety Offices, providing the internal support necessary to plan, organize, execute, and evaluate the implementation of efforts to develop new models for continuous care delivery.

• Oversee program-wide effort to improve coordination with referring providers.
• Oversee scheduling operations and new patient workflows for the Stem Cell Transplantation and Cellular Therapies team including the Bone Marrow Failure Program.
• Plays a leadership role in coordinating with Access Management to transplant patient financial authorization. Provides critical coordination input to Access Management staff assigned to work on transplant cases and works with the NMDP to ensure appropriate billing and reimbursement of services.
• Manages complex operational steps to adhere to private and public payer requirements. Ensures that staff function effectively to meet hospital financial requirements.
• Interacts with hospital clinic and inpatient admission, registration, and clinic management teams to ensure full integration of admission and schedule planning for complex transplant and other cell therapy patients.
• Takes lead in negotiating scheduling changes with patients and providers when necessary due to capacity constraints.
• Builds providers templates and reviews them with key stakeholders.
• Provides training and serves as an information resource on all aspects of transplant clinical coordination, including documentation, SOPs, training manuals and reference materials.
• Ensures appropriate and effective allocation of staff.
• Represent cellular therapies in the Pediatric Clinical Operations Group and other meetings as identified.
• Provides timely feedback and review of work performance of all staff. Monitors staffing needs and raises concerns regarding workload to appropriate leadership as needed.
• Will apply full knowledge of federal, state, agency, and registry regulatory laws and rules, bylaws, standards and other requirements relevant to stem cell transplant services.
• Works closely with the transplant quality unit to ensure that staff activities meet regulatory requirements.
• Provide internal logistical and content development support to the BMT/BMF Program.
• Coordinate work as appropriate with Population Management and Quality and Patient Safety Offices.
• Work with quality assurance personnel to ensure any contracts meet required quality standards.

• Excellent interpersonal and negotiation skills
• Strong organizational, leadership and management skills
• High degree of flexibility and adaptability to manage change
• Ability to solve problems independently, and use independent judgment in making decisions as appropriate
• Ability to prioritize and manage multiple competing priorities
• Ability to work within a team setting and foster collaboration
• Excellent customer service skills
• Excellent written, verbal and visual skills
• Strong and effective time management
• Strong command of Microsoft Office, other Institutional programs; act as super-user for most applications

MINIMUM JOB QUALIFICATIONS:

Bachelor's degree required, Master's degree preferred. 5+ years of experience in healthcare administration with patient contact required. Previous RN experience preferred.