The Gastrointestinal Cancer Center is currently recruiting a Program Coordinator for the Older Adult Gastrointestinal Malignancies (OAGM) program, which supports Older Adult patients diagnosed with colorectal cancer. Program and Research Coordinator will assist with the ongoing implementation, follow-through and evaluation of an expansion of OAGM. The Program Coordinator must be self-directed with exceptional problem-solving skills.
This position currently requires funding to be renewed annually for up to three years.
As directed, meet/make contact with older adult cancer patients, including all required follow ups (e.g. follow up email and/or 3-month call, etc.), at the main campus and satellite sites, and document all interactions in the program database. Related tasks may include:
Meet patients in person or via phone, depending on clinic location, and provide and review program materials and services
Make referrals, as needed, including: social work/psychiatric counseling, nutrition/complementary therapy, genetic counseling, neuropsychiatry and survivorship programs and services and document all contacts/service referrals in a timely manner in the database.
Address calls to the central program telephone line
Assist with writing and editing materials for patients and providers and facilitate distribution of materials
Manage and help plan the education opportunities and outreach to patients including patient-centered webinars, telephone support groups, newsletters, an annual Older Adult patient forum in concert with other DFCI, Brigham and Women's Hospital and other Older Adult programs, and other programs in development
As needed, assist with the ongoing evaluation of main campus services and program expansion, which may include tracking and assessing numbers served, initiating and following up on surveys as needed, etc.
The Program Coordinator will provide patient navigation and case management services to older adult cancer patients as needed
Demonstrates sound knowledge and skills in researching best practice models/evidence-based patient navigation program design frameworks
Navigation support to include: Assessment of patient's social services needs; leveraging internal and external community resources; accompanying a patient and family members to DFCI and/or BWH appointments as necessary; ensuring follow-up on all referrals (internal and external)
Facilitates scheduling of interpreter services
Coaches/prepares patients and family prior to visit with care team
Tracks and follows patient interactions via appropriate documentation policies and procedures
Engages in program evaluation efforts and submits reports as necessary
Identifies system and/or organizational barriers to care and recommends strategies to improve access
Collaborates with Dana-Farber Cancer Institute diversity initiatives leadership staff
Works closely with appropriate staff throughout the healthcare system to improve patient care outcomes
Pays utmost attention to patient confidentiality; to facilitate care, patient navigator will have access to patient information including diagnosis, treatment plan, and personal information such as address (to identify local community support services), and insurance coverage (to facilitate referrals and identify untapped services)
BA/BS required. Advanced degree in public health or administration a plus.
Must have 3+ years of prior health education, clinical research, or clinical patient experience and data management experience.
Must have excellent written and verbal communication and interpersonal skills.
Must be able to communicate with patients and staff effectively, with sensitivity.
Strong organizational skills and ability to work independently required.
Position requires ability to use computers frequently and to use multiple programs including Microsoft Office and Partners hospital systems.
Previous experience with Access and other research administration software programs is preferred.
No direct supervision but mentoring and training of junior staff is required.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.
Internal Number: 2020-18532
About Dana-Farber Cancer Institute
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to under-served members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.