The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.
The Team Coordinator is a member of the care service team and acts as a professional liaison for patients and families, care providers, as well as other SCCA departments. The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems.
SHIFT : Monday through Friday, 8am to 5pm
Schedules all patient appointments related to treatment within the SCCA as well as outside consults and referrals. Coordinates scheduling with other departments to ensure efficient patient flow
Works closely with patients, families, visitors, providers and staff to identify needs, answer questions, resolve problems, provide information and follow up
Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests. Notifies appropriate parties as needed
Manages and prioritizes scheduling requests
Recognizes emergency situations and initiates correct code procedures
Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc
Assists with the training of new staff
High school graduate or equivalent
One year of customer service experience
Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands
Ability to work in a high pressure, time-sensitive, and complex health care environment
Ability to demonstrate sensitivity and empathy in an emotionally challenging environment
Active listening skills
Ability to build relationships while maintaining appropriate boundaries
Ability to work independently, organize, and prioritize concurrent responsibilities and demands
Ability to use a mouse, navigate computer programs, and use email in a business setting
Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
Ability to identify and triage issues appropriately
Attention to detail to ensure scheduling accuracy
Regular attendance and punctuality are essential functions of this job in order to carry out the primary responsibilities
Bachelor's Degree (BA or BS)
Previous medical office/hospital experience coordinating physician appointments and patient services
Familiarity with medical terminology
Prior experience utilizing an electronic medical record system and/or an automated scheduling system
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at firstname.lastname@example.org or by calling 206-667-4700.
At Fred Hutchinson Cancer Research Center, teams of world-renowned scientists and humanitarians work together to prevent, diagnose and treat cancer, HIV/AIDS and other diseases. Researchers are discovering new ways to detect cancers earlier, improve treatments, and learn how to prevent cancers from growing. Although Fred Hutchinson opened its doors in 1975, its history began about 20 years before that. In 1962 Fred Hutchinson envisioned a center devoted to studying cancer, a disease that took his brother’s life. Today Fred Hutchinson is contributing to the next waves of breakthrough treatments and prevention strategies. Fred Hutchinson collaborates with the Seattle Cancer Alliance, the National Cancer Institute, and the University of Washington.