The UMKC School of Dentistry is looking for an experienced Call Center Operator to join the School of Dentisry Telecommunications Center. Successful applicants will be patient, team players, who are reliable and focused on providing exceptional customer service. Duties include but are not limited to:
Answering incoming local, long distance, and inter-campus telephone calls and make proper connections.
Place outgoing and interoffice calls
Record pertinent information concerning conference, credit card and overseas calls.
Receive and respond to emergency calls, record necessary information, and notify appropriate personnel.
Maintain daily call schedule.
Assist in the maintenance of paper assignments and maintenance of records.
Provide routine non-technical information upon request and/or refer to appropriate area.
Provide telephone service functions such as coverage for vacated positions in call center.
Make direct calls to telephone company to report service problems.
Will use computer to schedule patient appointments.
High school diploma or equivalent
At least 1 year of experience from which comparable knowledge and skills can be acquired is necessary.
Previous experience as a phone operator in a call center, front desk, or medical/dental office is preferred
Ability to handle multiple tasks simultaneously
Bilingual candidates (English/Spanish) are encouraged to apply
$10.43 to $12.00 per hour, commensurate with expereince
The UMKC Dental Clinic is in operation Monday to Friday, 8:00a to 7:00p. Support departments will offer staggered shifts to support the clinic during hours of operation.
Applicants must combine all application materials (cover letter, resume, and list of three references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment.
Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).
If you are experiencing technical problems, please call (855) 524-0002.
Equal Employment Opportunity
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.
Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and functions of this job. If you believe you may have difficulty performing any of the duties or functions of this job, please contact the Office of Affirmative Action at (816) 235-1323.
EEO IS THE LAW
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Founded in 1929 as the University of Kansas City, UMKC has expanded to three campuses, which house 11 different schools and colleges. We are a great university in one of America’s “smartest cities.” Today, UMKC is Kansas City’s 24th-largest employer, with over 3,500 staff and faculty supporting our more than 14,000 undergraduate, graduate and professional students. As a UMKC employee, you’ll belong to an engaged, diverse community. You’ll also enjoy many competitive benefits, including health, dental, life and other insurance plans; a comprehensive retirement program; and significant tuition assistance and reimbursement programs for employees and their qualifying dependents. For more information, visit the Benefits page. With career options in numerous fields, both academic and administrative, UMKC could be just the opportunity you’ve been looking for.