The University of Missouri System (UM System) consists of system administration and four universities: The University of Missouri-Columbia, the University of Missouri-Kansas City, the Missouri University of Science and Technology, the University of Missouri-St. Louis, and all of their component parts, including MU Health, MU Extension and UM Engagement. It has a unique mission to advance the opportunities for success and well-being for Missouri, the nation, and the world through transformative teaching, research, innovation, engagement and inclusion.
The UM System Office of eLearning serves as a strategic and trusted advisor to enhance educational experiences, advance technological services, and increase efficiencies while pursuing continuous collaboration among the four Universities.
In this new position, the Director of Online Student Lifecycle Management will enhance the online student lifecycle from awareness and recruitment through application and enrollment and all the way to key retention points including graduation for students in the University of Missouri System. Reporting directly to the Chief e-Learning officer the future Director of Student Lifecycle Management will play a key role in fostering a framework and establishing standards to promote consistency and quality throughout the online student experience.
Provide leadership for the online student lifecycle journey from recruitment through graduation for online education across the four-campus University of Missouri System.
Improve existing and develop new student services and initiatives to address online student needs.
Provides direction for the student experience including direct engagement with third party services to provide best-in-class student enrollment management and retention services.
Coordinate inquiry-to-application-to-enrollment conversion metric reporting by analyzing data among separate CRM/Application software instances used by each campus.
Provide daily leadership for the teams that coordinate recruitment and enrollment coaching, student services, success coaching and retention activities. Drive service strategy excellence with internal resources as well as vended support.
Manage staff who ensure online education is in compliance with all state and federal guidelines, regulations and accreditation standards pertaining to online education at all four of the UM universities.
Negotiate the intersection of online student needs and the needs of each campus, school and college to offer solutions and support.
Lead the piloting and evaluation of new enrollment and retention initiatives internally and with external partners to further enhance and develop holistic student services and outcomes based coaching in alignment with enrollment goals.
Collaborates with Office of eLearning leadership and academic program leaders to develop and meet goals for inquiry generation, applications, enrollment and retention for online programs across the Missouri system of eLearning.
Bachelor's degree in a relevant area of expertise and 6 years of experience from which comparable knowledge and skills can be acquired.
Master's degree in educational leadership, management or a relevant area and 4 years of experience from which comparable knowledge and skills can be acquired.
In-depth experience in online student services, plus three years supervisory experience.
Thorough understanding of best practices for online student services including nontraditional student enrollment decision timelines, online student needs and trends revolving around adult and online student enrollment patterns.
Broad familiarity with methods, approaches, and existing and emerging strategies for supporting students in online learning.
Experience in working with decentralized higher education service units through collaborative solution development for issues related to registration, financial aid, testing and proctoring services, advising and career services.
Experience in identifying, evaluating and testing in student services strategies suitable for online learning.
Strong understanding of student support and customer centric experience development.
Must have excellent written and oral communication and presentation skills to a wide variety of audiences.
Must be self-directed and able to juggle competing priorities with short deadlines.
Demonstrated ability to learn new online technologies.
Must demonstrate customer service, integrity, and a strong commitment to inclusion, diversity and equal opportunity in their activities.
Ability to travel between multiple buildings and/or universities as well as statewide to guarantee excellent services.
Salary begins at $62.000 and commensurate with education and experience.
GGS Grad: 12 / 4336 Director I Business Administration
Internal applicants can determine their current GGS Grade by accessing their Talent Profile in myHR.
Please complete the brief online application and submit a cover letter and a resume or CV for consideration.
This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits
The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.
EQUAL EMPOYMENT OPPORTUNITY
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor of Human Resource Services/Affirmative Action officer at 573-882-4256.
To request ADA accommodations, please call the Disability Inclusion and ADA Compliance Manager at 573-884-7278.
EEO IS THE LAW
To read more about Equal Employment Opportunity (EEO) please use the following links:
The University of Missouri was founded in 1839 in Columbia, Mo., as the first public university west of the Mississippi River and the first state university in Thomas Jefferson's Louisiana Purchase territory. Today, MU is a $2.1 billion enterprise and an important investment for the state and nation. MU provides all the benefits of two universities in one: It's a major land-grant institution with a statewide mission of service to citizens and Missouri's largest public research university. Considered one of the nation's top-tier institutions, Mizzou is the flagship campus of the four-campus University of Missouri System. It is one of only 34 public universities, and the only public institution in Missouri, to be selected for membership in the Association of American Universities. The state’s most comprehensive university, MU offers more than 300 degree programs through 19 colleges and schools and is one of only five universities nationwide with law, medicine, veterinary medicine and a nuclear research reactor on one campus. Mizzou What is Mizzou? Learn about the history and traditions behind the name Mizzou has a diverse enrollment with 35,000 students from every county in Missour...i, every state in the nation and 120 countries. The favorite classroom for the best and brightest, Mizzou attracts more valedictorians, Curators Scholars and Bright Flight Scholars than any other college or university in Missouri. Twenty-six percent of MU freshmen come from the top 10 percent of their high school classes. MU’s nationally prominent faculty bring discoveries into the classroom, publish more than 1,600 books and scholarly articles each year and spend about $235 million annually on scientific research; they account for 70 percent of the research dollars flowing to Missouri public universities. Ninety-two percent of full-time, ranked faculty hold doctorates or the highest degree in their field.