The Facilities Administration Department at Cedars Sinai Medical Center has a great opportunity for a Dispatch Associate to provide great customer and administrative support to this unit.
Summary of Essential Job Duties:
Under supervision and general direction, serve as an information and problem resolution to the medical center by dispatching organizational resources.
Efficiently navigate work order and/or other systems, utilize communication systems, and other documents or files to effectively process and retrieve needed information in a timely and accurate manner.
Primary Duties and Responsibilities may include, but are not limited to:
Provide dispatch services by obtaining complete information from requestor and accurately and comprehensively create dispatch work or case orders.
Log and document in system and interface with appropriate department to communicate dispatch request.
Focus on live data updates and appropriately schedule or dispatch representatives to service calls and take immediate dispatch action involving patient care.
Follow-up and/or recall locations of various areas and departments throughout the medical center.
Display excellent communication and customer service when speaking with customers and during follow-up.
Utilize proper telephone etiquette when assisting customers, triaging calls and providing information while maintaining patient confidentiality.
Handle high call volumes and in emergency situations while keeping in line with department and organizational policies and procedures.
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research... and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.