At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Dental Services Department and discover how your talents can change lives. Yours included.
This Patient Experience Representative will be responsible for:
Providing positive and effective customer service that supports unit operations.
Collaborating with referring providers and practices.
Obtaining required authorizations to compile patient and staff schedules.
Scheduling patients and supporting the patient encounter.
Greeting and directing patients, families and visitors.
Monitoring daily schedules and coordinating flow with clinicians /supervisor.
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems.
Facilitating and directing communication with Financial Counseling.
Maintaining personal calendars for physician/supervisor(s).
Scheduling meetings, programs and events.
Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.
Providing routine clerical support as needed.
Actively contributing to departmental and organizational initiatives & projects with a focus on continuous process improvement.
Assisting in implementing change in internal systems and procedures.
To qualify, you must have:
A High School Degree/GED, Bachelors preferred.
The ability to work with diverse internal and external constituencies.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes. Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 3036223
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.