Coordinator of Family Engagement (Limited Duration Appointment)- Parents Association
Regular Full-time, Pay Grade 40
The Division of Student Life at the University of Tennessee, Knoxville invites applications and nominations for the position of Coordinator of Family Engagement. This one-year limited duration appointment (LDA) is an exempt, full-time, non-tenure track staff position.
The University: The University of Tennessee, Knoxville, is the state's flagship research institution, a campus of choice for outstanding undergraduates, and a premier graduate institution. Enrolling more than 28,000 students, the campus is located in the foothills of the Great Smoky Mountains and beautiful East Tennessee. As a land-grant university, it is committed to excellence in learning, scholarship, and engagement. In all its activities, the university aims to advance the frontiers of human knowledge and enrich and elevate society. The university values intellectual curiosity, pursuit of knowledge, and academic freedom and integrity.
The Division: The Division of Student Life is comprised of nearly 500 staff that serve our students through approximately 20 departments and functions. Staff are actively engaged in the lives of our students, living and learning with them in our residence halls, student union, and other campus environments. The Division seeks candidates willing to engage, challenge, and support our students through intentional programs and services. In addition, we seek colleagues that are committed to teamwork and have a palpable passion for working with and serving all students.
The Position: The Coordinator of Family Engagement is responsible for the implementation of programs, services, and Dean of Students initiatives focused on creating networks of support and building affinity with UT Knoxville family members and students. This includes serving the more than 20,000 members of the UTK Parents Association through family events, specialized communications, membership management, reporting, and advocacy for these members. In collaboration with Dean of Students staff, this position also works closely with the Parents Council and UT Foundation to identify opportunities to raise funds for the Parents & Families Fund and Parents & Families Fund Endowment. In addition to parent and family programming, this position supports Dean of Students initiatives and works closely with campus partners to promote student success at UTK. The primary functions of the role include the following:
Communication and Outreach Coordinate Family Engagement communication plans including bi-weekly family newsletter and Parents Association calendar; Manage Family Engagement website to ensure that families have easy access to key information; Develop new opportunities to improve outreach with families (i.e. webinars, family chats, student/family blogs, etc); Identify new platforms to streamline communications process, maximizing software capabilities, creating targeted communications for affinity-based groups (i.e. out of state students, alumni families, first generation families, etc.), and ensuring families are receiving communications through the appropriate channels (i.e. social media, email, mail); Respond to family questions and triage families concerns as needed.
Special Events and Services Coordinate special events focused on engaging families with University including Fall Family Weekend and Spring Family Reunion; Work closely with DOS staff and University's student orientation program to ensure families receive program content they need; Coordinate, in collaboration with DOS staff, Fall/Spring Parents Council meetings and regular Parents Council conference calls; Support and help coordinate various DOS initiatives including, but not limited to, Notes of Gratitude (Thanksgiving/I Love UT Week) and First Day Photos (Welcome Week); Expand services offered to families based on best practice and the needs of UTK families including those offered to Parents Association members as well as non-members; Work with campus partners to develop content that best meets family needs.
Assessment Work in conjunction with Student Life Assessment and Strategic Initiatives to identify learning outcomes, program goals, and assessment plans for evaluating effectiveness of parent and family programs, services, and communications based on best practices and appropriate CAS professional standards; Perform regular need assessments of family needs; Compile, report, and use institutional data to identify impact between Parents Association membership and student retention.
Supervision Supervise one graduate teaching assistant including recruitment, hiring, training, and evaluation; Coordinate volunteers for various events throughout the year. Knowledge, Skills, and Abilities Knowledge of best practices in parent and family programs; Knowledge of communication and marketing best practice in higher education; Strong written and oral communication skills; Strong leadership skills; Ability to create strong partnerships with UTK families, campus partners, and community stakeholders; Ability to effectively relate with students, families, and other stakeholders; Strong interpersonal skills.
Internal Number: 200888
Our primary mission is to move forward the frontiers of human knowledge and enrich and elevate the citizens of the state of Tennessee, the nation, and the world. As the preeminent research-based, land-grant university in the state, UT embodies the spirit of excellence in teaching, research, scholarship, creative activity, outreach, and engagement attained by the nation’s finest public research institutions.