Primary Purpose: Benerd College has recommitted itself to providing personalized and transformational learning as one of our core values. Our new strategic plan, Benerd Reimagined, includes specific elements to meet our first priority to Ensure student-centeredness and operational excellence to effectively serve our students. In response, we are creating a new Student Success Hub (The HIVE) to more effectively serve our students. The Student Success Coach will serve a central role in helping us proactively help our students meet their goals.
The position is responsible for providing coaching, support, and direct student advising to ensure that Benerd College students (1) complete their degrees in a timely manner, (2) receive support in meeting their personal and professional goals/aspirations, and (3) feel cared for and supported during their educational journey. This position will work with students upon initial entry to the university through successful completion of certificate/non-degree, bachelor's, master's, and doctoral programs.
This position will be located in the new Student Success Hub referred to as The HIVE in Benerd and will report to the Manager of Student and Credential Services.
Essential Functions: 1. Student Success Coaching/Advising for Undergraduate and Graduate Students Utilizing a coaching approach, help students develop habits, confidence, and skills to succeed in their academic program. Lead dynamic, interactive sessions (online and in-person) that help students develop the capacity to succeed in their programs. Facilitate proactive student coaching conversations. a. Conduct proactive check-ins with each student in the school, at least twice per semester. b. Utilize constituent relationship management (CRM) system to track interactions with students and proactively manage processes. c. Utilize university reporting systems to monitor student progress. d. In response to monitoring reports, counsel and meet with students who are in danger of falling off track. e. Proactively reach out to students who have not registered for courses prior to the start of the semester. Work with faculty and program leads regarding student concerns, including preparing monthly summary reports for school leadership about areas of concern/strength in the support students receive. Counsel students with academic issues including petitions, probations, and disqualifications.
2. Undergraduate Advising Advise undergraduates, including working with Program Leads and Assistant Dean on course transfers, substitutions, etc. Meet with BA students during summer orientation for course registration. Conduct transfer coursework evaluations, consulting the program leads as necessary. Prepare customized programs of study for transfer students. Conduct proactive check-ins with each student, at least once per semester.
3. Program Administration Work with Program Leads to update plans of study (for cohorted and non-cohorted programs). Support programs, school, and college in other duties, as needed and/or assigned.
Minimum Qualifications: Bachelors degree. Two (2) or more years of professional working experience. Demonstrated coaching or guidance skills such as active listening, strong verbal abilities, warmth, empathy, confidence building, and other mentoring talents. Demonstrated experience providing outstanding coaching, training, or customer service, both in working directly with customers and improving processes to help serve customers more effectively. Strong problem solving and system-building skills. Excellent written and oral communication skills. Skills to collaborate with students, faculty, administrators, and other stakeholders from diverse populations.
Preferred Qualifications: Education in counseling, psychology, or similar area. One (1) year plus of experience in academic advising. Experience with a sophisticated Constituent Relationship Management (CRM) system (e.g., Salesforce). Understanding of principles of growth mindset, positive psychology, motivational interviewing, and resilience.
Physical Requirements: The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Occasional standing, walking, climbing stairs, bending, stooping and reaching. Frequent verbal and written communication. Occasional lifting up to 25 pounds.
Work Environment/Work Week/Travel Most work performed during standard business hours; however, rotating evening and weekend coverage is required, given the nature of Benerds programs for working professionals.
Hiring Range: Commensurate with experience, non-exempt
Background Check Statement: All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.
University of the Pacific is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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Drawing on its rich legacy as the oldest chartered university in California, Pacific is a student-focused, comprehensive educational institution that produces outstanding graduates prepared for personal and professional success. Our student body thrives in Pacific's small classes and dynamic cultural environment, while our distinguished alumni are transforming their communities every day.
University of the Pacific is a nationally ranked university with a long tradition of dedicated teaching, small class sizes, practical experience and vibrant residential life. The breathtaking main campus in Stockton, California is home to seven schools and colleges, with more than 80 majors and programs of study. Pacific also has the McGeorge School of Law in Sacramento and the Arthur A. Dugoni School of Dentistry in San Francisco. Total university enrollment is nearly 7,000, with 3,757 undergraduates in an average class size of 19 and a student/faculty ratio of 14:1. Eighty-seven percent of students come from California, with 35 other states and 25 foreign countries also represented.