Position obtains insurance information, referral forms and counsels patients on financial assistance when seen in department for services.
PRIMARY DUTIES AND RESPONSIBILITIES:
The primary purpose of this position is to perform all aspects of a scheduler/customer service representative by telephone.
To ensure accuracy of data entered into the scheduling system including scheduling transactions, mini registration, entering demographic and insurance/referral information.
Serve as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients' needs.
Processes and monitors medical telephone communication, assesses consumers' needs, takes messages and directs calls as appropriate.
Takes any and all necessary steps to facilitate customer satisfaction.
Explains the relationship between internal and external customers and routes calls to the appropriate responder. Provides information on resources as appropriate.
Supports referring physician services function by addressing general calls regarding selection of primary care physicians.
Demonstrated interpersonal skill and working knowledge of insurance and financial options.
Experience in billing systems and third party claims.
High school diploma or equivalent high school certification with thre years of experience in billing systems and third-party claims and/or experience in a medical office setting or related customer service/office experience.
REQUIRED LICENSURE/CERTIFICATION/REGISTRATION: Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
This position is in the Department of Internal Medicine, Division of Dermatology. The position is located at 522 N New Ballas Rd in West County.
This position is full-time and works approximately 40 hours per week.
Internal Applicant Instruction:
This position is grade C06.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account.� If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor.�� To attach these documents, go to:� My Career Tools, Add Attachment, Attachment Type � Performance Reviews or Letters of Recommendation.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
The hiring range for this position is $15.85 - $19.43 per hour.
Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.