This position is responsible for increasing student enrollment, engagement, retention, and completion by working strategically with students during their secondary years to complete college coursework. The Coach will promote awareness and understanding of the College's mission and program to prospective students and high school students, parents, and high school proctors. This person will recruit and develop relationships with prospective students, faculty, current students, high schools and proctors. The Coach will provide general college and students services information and technical course information. This person will provide work direction and support to staff, which includes individuals from Records & Registration, Admissions, Bookstore, PSEO Coordinator, Learning Services/Assessments, Proctor/Mentors and Online in the High School Steering Committee. The Coach is the subject matter expert in Curriculum Management, Admissions, and Registration and other student service functions. This person is coordinator of academic and course schedule for consortium colleges which include Alexandria Technical and Community College, Northland Community and Technical College, and Northwest Technical College. The Coach will provide data for department use in analyzing recruitment, admissions, and enrollment.
Responsible for recruiting and retaining new, returning, and transfer students to the one thousand plus student headcount in the Online College in the High School program. Provides training on designated topics, addresses cases escalated from other Online College in the High School support staff, monitors for process improvement opportunities, and suggests changes. Works in Curriculum Management building courses, seat sharing/moving and course section rotation. Coordinates designated processes in collaboration with key campus and other contacts, develops and processes data by managing and updating records and preparing reports. The enrollment process includes the following critical steps: admissions system data management, prospect generation, inquiry management, assessment requirements, application processing, pre-requisites requirements, course registration, requesting and adding additional course sections, waitlist management, course change requests, course waivers, and academic success plans (SAP). Independently manages, researches, and coordinates issues and makes decisions within work scope based on policies and procedures. Responsible to bring issues requiring changes to the appropriate administrator while maintaining confidentiality. Collaborates within the technology and data system team to leverage the CRM, Oracle, EPM11, ImageNow, ISRS, and other electronic tools needed to develop reports to fulfill customer support (access, excel, word, PowerPoint), prospecting, enrollment management, and admissions/registration and retention responsibilities. Develops and provides training to proctor as needed. Primary coordinator of the academic and course schedules for Online College in the High School consortium institutions. Percent of Time: 65%
Creates, retains, and updates report templates for processing weekly, monthly, and end of term reports. Composes and maintains work instructions for training staff. Endorses proctor needs, identifies applicable solutions and collaborates with Steering Committee to meet the needs of students. Creates presentation data using research and trends to support new high school and proctor participation. Develops, updates, and maintains proctor portal to create a user-friendly tool for proctors to submit students for application and registration. Provides necessary training to existing and new staff as needed on policies and procedures. Assigns and audits tasks and duties to be performed by other success coaches. Percent of Time: 25%
Provides lead work and oversees admissions processes and procedures for all colleges including DM, NHED, MANE, and Collaboration University project. Provides direct services to students and clientele by assessing interests, questions, and concerns via phone, web chat and email. Detects and formulates information; elaborates on possible solutions, approaches, and benefits of various courses of action; and offers recommendation. Tactfully and thoroughly addresses in a timely manner questions, concerns, and complaints. Efficiently handles common questions using website and knowledge banks. Establishes and maintains effective working relationships with coworkers and diverse customers. Manages time efficiently to meet deadlines. Other duties as assigned. Percent of Time: 10%
To facilitate proper crediting, please ensure that your application and/or resume clearly demonstrate fulfillment of the following minimum qualifications:
Associate degree, or a military career path that includes Officer (O-1) or Chief Warrant Officer (CWO) or Enlisted (E-6), or a minimum of 4 years of combined education with work experience involving analytic reasoning sufficient to advise students, veteran or others on strategies for resolving complex problems or achieving educational or other goals.
Two years' experience working in Admissions or Student Services in a higher education institution.
Possess excellent oral and written communication skills and organizational skills.
Ability and willingness to work as a part of a team.
Commitment to diversity, inclusion, and continuous learning/growth.
Ability to work well under pressure and provide professional solution-oriented student services.
Knowledge, background, and experience working with underrepresented students.
Previous related college work experience (ex. Academic, financial aid and/or admissions advising).
Ability to represent the college and effectively communicate its strengths to a variety of external and internal audiences.
Demonstrate ability to work collaboratively with faculty, students, staff, administration, and external constituents.
Knowledge and/or experience using MinnState's ISRS.
Ability to give presentation in orientation sessions, in courses on/off campus, and/or open houses to small and large groups of students (high school students and parents).
All applicants must be able to lawfully accept employment in the United States at the time of an offer of employment.
Official transcript(s) must be provided to Human Resources upon hire.
In accordance with the Minnesota State Colleges and Universities (MinnState) Vehicle Fleet Safety Program, faculty and staff driving on college/university business, who use a rental or state vehicle, shall be required to complete a vehicle Use Agreement form and conform to MinnState's vehicle use criteria and consent to a motor vehicle records check.
Vehicle Notice: NOTICE : In accordance with the Minnesota State Colleges & Universities (Minnesota State) Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check. Institution: NORTHWEST TECHNICAL COLLEGE, BEMIDJI Eeo Notice: Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. All applicants must be able to lawfully accept employment in the United States at the time of employment. For TTY, call Minnesota Relay Service at 7-1-1- or 1-800-627-3529.
Internal Number: 19636
About NORTHWEST TECHNICAL COLLEGE, BEMIDJI
With its 31 institutions, including 24 two-year colleges and seven state universities, the Minnesota State Colleges and Universities system is the largest single provider of higher education in the state of Minnesota. The colleges and universities operate 54 campuses in 47 Minnesota communities and serve about 250,000 students in credit-based courses. Overall, the system produces about 33,500 graduates each year. In addition to credit-based courses, the system offers customized training programs that serve about 153,200 employees from 6,000 Minnesota businesses each year. The law creating the system was passed by the Minnesota Legislature in 1991 and went into effect July 1, 1995. The law merged the state's community colleges, technical colleges and state universities into one system. The system is separate from the University of Minnesota.