Job No: 493989 Work Type: Staff Full-time Department: Information Technology Services Location: Wilf Campus, 500 West 185th Street, NY, NY Categories: Information Technology
Position Summary: Install, setup, and monitor the campus area network. Perform a variety of maintenance, evaluation, installation, and training tasks to ensure network performance meets University and user requirements. Position requires using the Help Desk ticketing system, and answering questions/problems of faculty, staff and students.
Position Responsibilities: Administer and trouble-shoot all network workstations, utilizing TCP/IP networking protocols and/or Windows, Mac and UNIX-based operating systems, that are physically connected to the University network, including:
Maintaining network resources, including the configuration of network switches, server hardware, PBX/VoIP systems, operating systems, applications and services in a wired and wireless environment
Investigate user problems, identify their source, determine possible solutions, test and implement solutions
Documents network problems and resolution for future reference including documenting processes and procedures in the Help Desk Knowledge Base and train other team members/helpdesk members as needed with change processes/impacts/workarounds
Install, configure, and maintain Ethernet networks (wired and wireless), network cabling, and other related equipment, devices, and systems; adds or upgrades and configures all network-related equipment
Performing cable termination, patching, testing, and trouble-shooting the layer one level of all cabling in all data closets
Performing network troubleshooting to isolate and diagnose complex network problems with minor supervision, implementing solutions that have limited system-wide impact. Escalating issues with broader implications for the entire network to higher level network personnel or Technical Director
Configuring and maintaining network components (e.g., routers, switches, wireless APs, Controllers etc.) and services (i.e., connectivity and access)
Perform and/or oversee network application-related development, installation, and upgrades as they relate to network connectivity
Supporting VOIP telecom environments including performing adds/moves/changes of phone equipment, and ensuring that our environment stays current with product releases
Participate to provide solution and implementation of solutions when security incidents are detected/reported
Plan and implement network security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users
Troubleshoot networks, systems, and applications to identify and correct network malfunctions and other operational difficulties
Identify network utilization patterns and their effect on operation/system availability and performance expectations
Anticipate communication and networking problems and implement preventive measures
Establish and perform network maintenance programs following University and vendor standards
Ensure timely user notification of maintenance requirements and effects on system availability
Investigate, recommend and install enhancements and operating procedures that optimize network availability
Maintain confidentiality with regard to the information being processed, stored or accessed by the network
Utilizing monitoring tools to capture and analyze traffic, maintaining uptime, generating usage reports, and spotting trends
Creating and maintaining documentation and diagrams as needed when assets are added or removed
Other duties as assigned
Assist personnel of other departments as a computer resource
Provide on-the-job training to new department staff members
Provide computer orientation to new company staff
Working conditions are normal for an office environment. Work requires extensive work using a computer. Responsibilities may require evening and weekend work in response to needs of the systems being supported.
Experience & Educational Background: REQUIRED
At least one certifications: MCSE, CCNA, CCNP, CCIE
Education: Bachelors Degree in Computer Science, Information Technology or similar
About Us: Founded in 1886, Yeshiva University (YU) has a strong tradition of combining Jewish scholarship with academic excellence and achievement in the liberal arts, sciences, medicine, law, business, social work, Jewish studies, education, psychology, and more.
We are a leading global educational institution that employs 2,000 people across our various campus locations -- Wilf Campus, Beren Campus, Brookdale Center, Resnick Campus in the Bronx, the Gruss Institute in Jerusalem, the Boys High School in Manhattan and the Girls High School in Queens. From the distinguished faculty who teach here, to the dedicated staff, we work to fulfill our mission through all that we teach, by all that we do and for all those we serve. We seek to attract and retain engaged and committed individuals who contribute to an exciting working environment, where there is a sense of community and belonging, balanced with a significant cross section of people from diverse backgrounds working and studying together.
The University offers an excellent compensation package, and a broad range of employee benefit plans, including immediate participation in the Universitys retirement plan. Staff members are typically eligible for four weeks paid vacation each year and have access to a shuttle to nearby subway locations.
Yeshiva University is an equal opportunity employer committed to hiring minorities, women, individuals with disabilities and protected veterans.
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Yeshiva University has been transforming lives for more than a century. Nowhere but here can students have a personal, small college experience while benefitting from the academic rigor of a top ranked research university. Since its inception YU has been dedicated to melding the ancient traditions of Jewish law and life with the heritage of Western civilization, and each year we celebrate as future leaders make YU their home. Yeshiva University is an equal opportunity employer committed to hiring minorities, women, individuals with disabilities and protected veterans.