This position is a junior member of the packaged and productivity solutions team that under direct supervision administers and manages non-enterprise applications, both cloud and on-premise, including technical testing, troubleshooting, analysis, installation, configuration and maintenance. Contributes to low complexity system development through analysis of business requirements, process flow analysis, defining functional specifications, development of technical and non-technical documentation, defining user acceptance criteria, and on-going support and maintenance. Facilitates communication and issue resolution between technical staff, stakeholders, and third-party vendors. Assists in recommending, designing, testing and implementing systems upgrades and improvements.
Duties include: 1.Administration – Assists in recommending, designing, testing, and implementing systems upgrades and improvements. Develop system and user documentation for the purposes of knowledge management and self-service application support. Keeps abreast of new and emerging technologies. Manages vendor relationships. Develop work plans and track/report status of assigned projects/tasks. Participates in efforts to develop and implement processes for application and system monitoring. Collaborates with Systems and Operations, DBA, and infrastructure teams to ensure proper integration of the application environment.
2.Solution Analysis/Development – Recommends a course of action for required systems solutions in the following areas: solution scoping, requirements analysis, gap analysis, feasibility, functional design, architecture, application configuration and development, integration testing, user acceptance testing, production deployment, support, and training. Assists with small projects in a single business area, to develop simple applications to meet business requirements. Review requirements for clarity, completeness, consistency, and work with customers and project managers to resolve conflicts and ambiguity. Provide estimates and document requirements.
3.Support – Provide Level 3 support for custom configured and 3rd party solutions. Acts as the point-of-contact for departmental solution owners. Identifies, troubleshoots, and remedies problems reported to the service desk.
4.Other duties as assigned.
Bachelor’s degree in Computer Science or relevant field or equivalent combination of experience and education will be considered.
Effective listening, written, verbal communication and organizational skills
Proficient in at least one programming language.
Experience working effectively in a team environment.
Experience installing/updating server software.
Experience working in higher education.
Prior experience in a production support environment and/or dealing with issue resolution.
Working knowledge of SQL.
Experience with relational databases.
Windows/Linux server OS knowledge and experience.
Goal-oriented and driven attitude with a superior ability to execute and sustain a high sense of urgency
Planning Unit: Information Technology
Department: Information and Technology Office
Applicants may contact this person if they have questions about this position: Tony Benton (email@example.com)
Employment Type: full-time regular
Salary commensurate with experience and qualifications. Employees also enjoy a generous benefits package including health benefits, paid time off, and education benefits for employees and qualified dependents.
Internal Number: 34852
About Ohio University
Ohio University is home to one of the nation’s friendliest and most picturesque campuses. But more importantly, it’s where you can become part of a two-century tradition of excellence and embark upon a rewarding career that will make a real difference. From teaching and research to admissions, facilities maintenance, and residence life, our faculty and staff propel Ohio University’s mission of helping students become their best selves. OHIO offers competitive compensation and outstanding benefits. For a complete list of employment opportunities, please visit www.ohiouniversityjobs.com.Ohio University is an equal access/equal opportunity affirmative action institution. For more information about Ohio University’s policies prohibiting discrimination and harassment, visit www.ohio.edu/equity.