As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please click here..
Harborview Medical Center's Kidney Clinic has an outstanding opportunity for a Program Coordinator (Full-Time, Day Shift). The Harborview Kidney Clinic is a multi-disciplinary, high volume clinic that specializes in evaluation and treatment of kidney disease in patients with high acuity. The program coordinator is primarily responsible for care coordination of the patients’ experience throughout their treatment plan including processing new patient and outgoing referrals, and scheduling procedures and diagnostic tests. This position also assists in managing provider schedules, and contributes to the overall efficiency of the clinic by the development of lean workflows, patient centered follow up, and efficient use of clinic resources. Teamwork, attention to detail, organization, and customer service are priorities for this position in maintaining a high quality of care for a clinic population that is exceptionally complex both medically and socially. Diagnoses may be acute or chronic in nature, with many patients receiving care on an on-going basis, thus the program coordinator works with a collaborative team approach in addressing each patient’s needs.
The Kidney Program Coordinator uses knowledge of hospital policies and procedures, insurance coverage requirements, including pre-authorization, third-party payor, and reimbursement procedures, Nephrology diagnoses, CPT, and E & M codes to coordinate all patient services. The Kidney program coordinator arranges pertinent diagnostic procedures, consultation requests, and services of other hospital departments to facilitate delivery of care to patients. The program coordinator meets with patients to explain insurance benefits, describe the parameters of their program and coordinate complex scheduling of multiple services.
CARE COORDINATION •Perform referral management •Ensure completeness and accuracy of registration and patient demographic data •Obtain all pertinent medical history and outside records. •Maintain an organizational system to track multiple referral streams (hospital follow-up, consultations, procedures, radiologic studies) and track patient records. •Coordinates complex scheduling of diagnostic procedures and consultations. Scheduling requires preauthorization and coordination with the procedure area, nuclear medicine, and radiology. •Facilitate scheduling of urgent referrals and procedures, working closely with clinic medical director to triage; using knowledge of nephrology specific diagnoses, CPT codes, length of procedures and staff required to support procedure •Manage a high volume of phone calls, emails, faxes, and letter correspondence pertaining to patient and/or provider follow-up, continuity of care, and referral decisions. •Coordinate transition from inpatient units to the outpatient program in order to achieve CMS quality benchmark for heart failure readmit rate. •Communicate with discharge planner and Contact Center Complex Appointing Team to schedule priority patients with Kidney Clinic in a timely fashion. •Verify outpatient benefit information for a seamless transition to clinic based services. •Orient patients and families to service. Work with inpatient discharge team •Work closely with Assistant Nurse Manager and procedure area to schedule patients for ambulatory procedures ensuring all necessary pre-procedure labs, medications, and appointments have been ordered and scheduled. •Schedule pre-procedure nursing visit to coincide with ambulatory procedure, coordinating nursing schedule with procedure area, and ambulatory procedure area, including •Assist in managing provider templates and schedules. •Interface with UW Medicine Contact Center and maintain scheduling procedures consistent with clinic and patient access goals. •Utilizes system resources, including computerized information systems and staff from ancillary departments and develop processes to meet the needs of the service and patients. •Receive and carry out direct requests from clinic providers, paying close attention to complex details, complete follow through, and maintain good and organized record keeping. •Interview patients and review anticipated needs upon admission and discharge including: personal escort and transportation. •Maintain continuity of care by assessing follow up needs, e.g., appointments, transportation, transfer of records, locating providers. •Serve as primary program contact for other departments, patients, residents, fellows, other hospitals, outside agencies, and general public; provide information regarding program policies and activities, and provide advice regarding Harborview Medical Center services. •Organize work and appropriately prioritize patient care and/or projects with occasional assistance from supervisor.?May delegate defined tasks to PSS staff. •Independently prioritize patient scheduling and follow-up needs. Follow through and resolve patient requests on a timely basis.
CUSTOMER SERVICE •Directs calls and messages to appropriate staff in a timely manner. •Use of AIDET (Acknowledge/Introduce/Duration/Thank) when answering the phone and/or greeting others. •Promotes a positive image of the Spine Center, and is identified by other departments and disciplines as a positive representative of the department. •Consistently uses creative problem solving approaches to resolve difficult situations. •Promotes and protects general safety for patients and co-workers through adherence to correct procedures, timely communication of messages, test results and appropriate consultation. •Demonstrates courteous and professional communication skills with patients and co-workers. •Able to objectively assist in developing systems which improve responsiveness to patients. •Follow Service Culture Guidelines while promoting the mission of UW Medicine.
ADDITIONAL DUTIES •Assist management with operational process improvement. Provide feedback and make recommendations for streamlining department objectives. •Cover for non-clinical staff absences as necessary to maintaining clinical operations. •Create ad hoc data reports to identify clinic trends, track incoming referrals and patient show rates in order to assist clinic directors in planning future clinic growth. •Assist with new staff orientation, train new program coordinators and PSS staff. •Other duties as assigned.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.