College/Division: Division of Information Technology
Department: DOIT Service Delivery
Advertised Salary Range: $33,494
Advertised Job Summary:
Under general supervision, perform a variety of technical and administrative duties involved in the daily operation of the Division of Information Technology (DoIT) Service Desk. Using exceptional customer service skills, serve as the single point of initial contact for DoIT to provide broad, IT-related support and solutions to all USC customers, based on the ITIL methodology, specifically incident management, problem management, knowledge management, change management, and service request fulfillment. Customers include USC faculty, staff, students, parents, guests, affiliates, retirees, and other internal and external customers of the University.
Advertised Minimum Qualifications :
Bachelor's degree in Information Technology Systems; or equivalency
Full/Part Time: Full Time
Internal Number: 75729
About The University of South Carolina
The University of South Carolina System is comprised of the state’s flagship university in Columbia (founded in 1801 and currently one of the top 50 “Best Colleges” according to U.S. News and World Report), three regional comprehensive universities (USC Aiken, USC Beaufort and USC Upstate), and Palmetto College consisting of four two-year campuses (USC Lancaster, USC Salkehatchie, USC Sumter, USC Union and Fort Jackson/Extended University). Together, the USC System institutions offer more than 450 degree programs on campus and online and are uniquely positioned to meet the state’s educational, cultural, health and research needs. The System employs nearly 14,000 people who work daily to improve the lives of students, fellow South Carolinians and the world. Our diverse engaged faculty and staff enjoy a dynamic and intellectually stimulating work environment.