The Assistant Director is responsible for managing the general operations of Workforce Administration (HR) and Benefits in a shared services environment.
This individual will assist the Director in leading the HR Operations & Service Production team, in developing and advancing the service culture. They will be responsible for leading and managing a team of 30+ employees. The incumbent will be leading the team in stabilization,optimization and continuous process improvement.
Establishes operational goals, objectives, work plans and delegates assignments through subordinate managers that align with the University of California's mission.
Responsible for managing, preparing, administering, and directing resources in these two work streams of the production department: Benefits and Workforce Administration (and payroll as it interfaces with these areas).
Monitors and analyzes the current areas of production to ensure effectiveness, and works out a strategy for improving when necessary.
Reviews and makes recommendations to the director for programs and projects. Individual is involved in developing, modifying and executing organizational practices and policies that affect immediate operations and may also have organization wide effect.
Implements initiatives in the work streams that contribute to long-term operational excellence.
20% - Supervision and development of staff, which includes Payroll Managers, Workforce Administration Manager, and Benefits Manager.
40% - Serve as a key administrative officer for UCPath Center's operations, oversees analysis and policy and procedure development for issues and processes within the Production department. Develops, analyzes, modifies, and executes organizational policies, procedures and practices which affect and impact the immediate operation(s). Serves as a subject matter expert on Production's practices for the UCPath Center.
40% - Administers services typically including all or most of the following functions: HR, Benefits and Payroll; UCPath Center processes human resources, benefits, and payroll transactions that will produce payrolls for over 200,000 employees. Acquires deep expertise on human resources, benefits and payroll subject matters. Involved administrative or operational matters and ensures achievement of objectives that have department-wide impact and organization-wide impact. May maintain production departmental budget.
Career Site - Self Service
A minimum of 5-7 of hands-on experience administering WFA & Benefits operations in a large scale shared services environment.
Thorough knowledge of employee benefits and human resources & how payroll interfaces or a related servcie oriented work environment.
Experience in higher education desired.
Working knowledge of PeopleSoft HCM desired.
Excellent skills to work collaboratively and act persuasively in sensitive situations; skills in conflict management techniques.
Skills to work collaboratively with internal and external stakeholders including other campuses.
Thorough knowledge and use of analytics and reporting.
Excellent project management skills and continuous process improvement.
Very strong ability to quickly evaluate complex issues and identify options for resolution.
Excellent interpersonal skills to effectively lead, motivate and influence others and develop and maintain high standards of customer service.
CPP, CEBS, PHR, or SHRM-CP certification preferred.
Internal Number: 200025
About UCPath - University of California
The UCPath Center is the University of California's shared services center managing payroll, benefits, and other human resources transactions for more than 200,000 UC employees. As a top employer, UC offers excellent benefits, a stimulating and supportive work environment, a commitment to a diverse community and the opportunity to work with some of the brightest, most visionary thinkers of our time. If you have a passion for public service and making a difference, we'd love to hear from you.