The Director, Support Services at the Stony Brook Cancer Center (SBCC) is an experienced leader focused on ways to support and expand the Cancer Center's Patient Support Services programs. This role develops strategies and initiatives to support the of the center's patient support programs, including assessment of current service offerings and direct management of programs offered. This role requires critical thinking skills and an in-depth knowledge of issues and services that support cancer patients and their families.
The Director role leads the design, implementation, and management of the cancer center's patient-centered support services and provides oversight and coordination, with a focus on identifying and meeting the needs of this vulnerable patient population while ensuring patients' needs are met for services, psychosocial support and related activities. This role works closely with various stakeholders and departments, including but not limited to operations, nursing, social work, patient advocacy, volunteer, navigation, finance, marketing, community group leaders, donors and others and provides leadership and oversight within the cancer center to all providers of support services.
Duties of the Director Support Services - SBCC may include the following but are not limited to:
Leads the administration of patient support groups and programs that address the serious social and emotional needs of cancer patients and their families. Develops, oversees and executes strategic and measurable cancer patient support programs that align with patient and clinical stakeholder needs.
Works strategically to identify gaps in cancer support offerings and works toward multi-disciplinary solutions by developing, implementing, and evaluating educational programs to meet specific needs for patients, family, and staff members. Ensures that the strategies, priorities and operations of the cancer support programs are aligned with hospital goals and services.
Designs and develops a support model to include emotional, psychological, and resource support of patients. Provides guidance for financial and clinical navigation team.
Collaborates with physicians and clinical and administrative staff to develop partnerships and foster positive working relationships in coordination of services.
Serve as lead point of contact for community patient advocacy groups to support programs within the cancer center; establish positive relationships with providers, patients, caregivers and advocates. Develop and maintain positive community and stakeholder relationships at all times.
Establishes action plans, measures of success, and evaluation. Acts as a liaison for subject matter experts and stakeholders essential to the program or service.
In compliance with the Commission on Cancer Program Standards as well as Cancer Center leadership and hospital requirements, coordinates reporting for Cancer Distress, Navigation, Psycho-social and Support Services and Survivorship.
Oversees implementation and ongoing evaluation and operation of cancer support programming. Maintains in-depth knowledge of the cancer patient support community; keep cancer center leadership and cross-functional stakeholders informed of relevant opportunities and milestones
Lead and manage Cancer Patient Support Programs, including leadership of the Cancer Center Patient and Family Advisory Council in alignment with Hospital PFAC policies and procedures. This includes planning and execution, management of initiatives and engagements with patients and advocacy groups, to gather patient perspectives and to deliver that feedback effectively to stakeholders for integration with program offerings.
Develop and implement the strategy for corporate sponsorships associated with our patients, including but not limited to national organizations such as the American Cancer Society, Leukemia and Lymphoma Society, Cancer Care, PanCan, Komen, Lustgarten, NOCC, Livestrong, as well as local organizations.
Manage cancer center's assigned volunteers, including working with the appropriate departments to ensure compliance with recruitment, training and supervision of employees and family volunteers. Coordinates and manages on site Pet Therapy, Art Therapy, patient, family and survivorship engagement and all parties eligible to provide services to our patients.
Responsible within the Cancer Center for coordinating reporting and activities associated with patient feedback, including Press Ganey survey data and other methods, in alignment with hospital policy.
Work collaboratively and cross-functionally within and beyond the Cancer Center to integrate program offerings with other hospital departments and key stakeholders.
Proactively looks for funding opportunities, grants, etc. for oncology support services and coordinate applications/approach in conjunction with Development.
Identifies oncology best practices local and nationally and facilitates implementation of such practices.
Continuously assesses patient, caregiver and staff needs in regards to oncology support services and patient experience.
Coordinate data collection, including collection and inputting of data for monthly reports and any stewardship of grants, as required. Monitor and record family member activities and attendance.
Foster an environment of cooperation, teamwork and mutual respect.
Fosters an environment of continuous performance improvement and professional development.
Prepares and manages budget for the department and ensures expenditures are within budget.
Collaborates with survivorship nurse practitioner to continuously update, improve, and coordinate content for survivorship program.
Supports and advances a culture of exceptional patient experience across the Cancer Center at all times.
Participates in multidisciplinary quality and service improvement teams as appropriate.
Able to work autonomously in a fast-paced environment.
Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate, including activities in the evenings and on weekends.
Enhances professional growth and development by maintaining active membership in relevant professional affiliations and attending educational conferences and programs, with leadership approval.
Performs other duties as assigned.
Master's degree in health care or related field plus a minimum of 7 years progressively more responsible related professional experience in patient support services or patient advocacy that has allowed candidate to grow in knowledge of cancer and cancer support services.
Knowledge of customer service theories and practices, and knowledge of health care services and patient relations preferred.
Must be able to demonstrate the ability to work well with others.
Must be proficient in reporting and presentation preparation to audiences of all levels.
Strong organizational and program development skills.
Strong written and verbal communication skills.
Strong people skills, including problem solving, resourcefulness, mentoring, and empathy.
Computer proficiency in Microsoft Office Applications and EMR applications.
Able to perform duties autonomously.
Must demonstrate tact and professionalism and exemplary patient/ customer relations skills.
Minimum of 2 years of experience in patient experience initiatives.
Special Notes: This position will remain posted until filled or for 90 days max.
An initial review of all applicants will occur two weeks from the posting date. For full consideration, applications must be received before the initial review date (which is within two weeks of the posting date). If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.
Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
All Hospital positions are subject to changes in pass days and shifts as necessary. This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
The selected candidate must successfully clear a background investigation. Prior to start date, the selected candidate must meet the following requirements: Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services (The hiring department will be responsible for any fee incurred for examination), submit (3) written references, and provide a copy of any required New York State license(s)/certificate(s). Please be advised that failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
The best ideas in medicine start with the best people. At Stony Brook Medicine, our highest calling is to put the power of ideas to work in our patients' lives. Stony Brook Medicine integrates and elevates all of our health-related initiatives: education, research and patient care. Stony Brook Medicine is Long Island's premier academic medical center. With 603 beds, we serve as the region's only tertiary care center and Level 1 Trauma Center, and are home to the Stony Brook Heart Institute, Stony Brook Cancer Center, Stony Brook Children's Hospital, Stony Brook Neurosciences Institute, and Stony Brook Digestive Disorders Institute. We also encompass Suffolk County's only Level 4 Regional Perinatal Center, state-designated AIDS Center, state-designated Comprehensive Psychiatric Emergency Program, state-designated Burn Center, the Christopher Pendergast ALS Center of Excellence, and Kidney Transplant Center. It is home of the nation's first Pediatric Multiple Sclerosis Center.
Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
This function/position has been designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at email@example.com .
IF YOU NEED A DISABILITY-RELATED ACCOMMODATION, PLEASE CALL THE UNIVERSITY HUMAN RESOURCE SERVICES DEPARTMENT AT (631) 632-6161 OR THE UNIVERSITY HOSPITAL HUMAN RESOURCES DEPARTMENT AT (631) 444-4700. IN ACCORDANCE WITH THE TITLE II CRIME AWARENESS AND SECURITY ACT, A COPY OF OUR CRIME STATISTICS IS AVAILABLE UPON REQUEST BY CALLING (631) 632-6350. IT CAN ALSO BE VIEWED ON-LINE AT THE UNIVERSITY POLICE WEBSITE AT http://www.stonybrook.edu/police
Official Job Title: TH Staff Associate
Job Field: Administrative & Professional (non-Clinical)
Primary Location: US-NY-Stony Brook
Department/Hiring Area: Cancer Center-Stony Brook University Hospital
FROM ITS BEGINNINGS A HALF-CENTURY AGO, STONY BROOK UNIVERSITY HAS BEEN CHARACTERIZED by innovation, energy and progress, transforming the lives of people who earn degrees, work and make groundbreaking discoveries here. A dramatic trajectory of growth has turned what was once a small teacher preparation college into an internationally recognized research institution that is changing the world.