Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The UWMC 7SA - Transplant Unit has an outstanding opportunity for a PART-TIME PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2 (50%, Day Shifts). The Patient Services Specialist 1-Trainee or PSS 2 provides patient-focused care through use of customer service strategies and communicates effectively with medical staff, patients, visitors, and other medical center departments to facilitate patient care. The PSS coordinates unit activities by acting as the communications center for the nursing unit.
The PSS also is responsible for a wide spectrum of clerical duties, which include:
Handle all unit paperwork (i.e., chart maintenance and patient information, etc.)
Triage telephone calls
Access and enter information in computer programs
Complete appropriate requisitions, schedule tests and appointments as ordered, and meet any necessary deadlines for service or patient
Ensure completeness of charge documents
Initiate pages for staff and notify appropriate staff when page/call returned; use paging systems effectively
Receive and welcome newly admitted patients, families, and visitors in a friendly and professional manner
Access and utilize many computer functions effectively required for patient billing and data entry where applicable
Be accountable for effective age-appropriate communication with healthcare team and patient/family members
Listen to others' concerns and communicate in a constructive manner
Consistently demonstrate productive and timely communication with charge nurses, nursing staff, peers, patients, physicians, volunteers, and other medical center departments and ancillary services
Maintain patient and staff confidentiality
Accurately communicate pertinent patient information affecting patient care outcomes to appropriate caregiver
Ensure safe and orderly environment
Maintain a neat and organized workstation
Assist with keeping unit organized; organize waiting area as needed
Assist with ordering office supplies
Assist with and reconcile supplies as needed
Initiate process for removal of defective clinical equipment
Partner in the orientation and training of professional and support staff, nursing, medical students, and other PSS's.
These responsibilities are often carried out simultaneously with constant interruption
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.