Under close supervision, this supports the Student Business Services Office with regards to student accounts by providing exceptional customer service to students, families, faculty and staff.
Identifies processes and completes daily tasks to include but not limited to: end of day balancing; currency drawer reconciliation and updating student accounts with regards to placing and removing holds. Maintains a general understanding of 3rd party billing contract accounts and 3rd party collection efforts. Ensures accurate comments are notated on all student accounts to ensure appropriate historical documentation.
Supports the Student Business Services Office with regards to student accounts by providing exceptional customer service to students, families, faculty and staff. Responsibilities include providing a broad range of financial and general information through walk-in and phone consultation, identifying and prioritizing problems and issues related to the services area, maintaining a currency drawer with all applicable financial policies and procedures.
Maintains a general understanding of 3rd party billing contract accounts and 3rd party collection efforts. Assists with third party collections through the following: gathers and determines eligible student accounts that need to be submitted to a 3rd party agency for collection. This includes correspondence via email, phone calls and letters for internal collection efforts with the assistance of the Loans and Collections Coordinator.
Assists with processing of preparing the daily bank deposit and other Banner student financial functions as required.
Performs other duties as assigned.
Education & Experience
High School diploma
One year of related experience in general office, bookkeeping, or personnel operations to include experience as a cashier, teller, or equivalent combination.
Please make sure to provide the following documents:
2) Cover Letter to include three professional references
For detailed instructions on how to apply for any positions on our website, please use the following link:
Internal Number: R-030076
About Texas A&M University - San Antonio
Texas A&M-San Antonio provides affordable higher education opportunities to students from over 30 counties in the surrounding South Texas region, and has graduated over 5,000 students who are career-ready in a variety of in-demand fields such as education, business, information technology and cyber security, criminology and biology.