Work within a technical team that provides professional support to clients, executives within university entities, including resolving software, hardware, security and network issues. Researches, evaluates, tests new hardware/software and makes recommendations to campus university based on findings.
Configures, installs and maintains new desktops, laptops, tablets, mobile devices. Configures, installs, maintain printers, multifunction devices and creates print queues. Configures, installs, and maintains standard supported software. Advanced troubleshooting, analyzing, identify, repair and restore service of desktops, laptops, tablets, mobile devices including security, network issues and/or vulnerabilities on university equipment. Utilize server-based computer-management tools to resolve client incidents and requests daily. Interacts with end-users to provide professional consultation, recommendation for new hardware. Serve as liaison between OIT, clients, executives and other IT professionals on campus. Provides Tier 2-3 technical support, guidance and works with vendors to resolve issues. Researches, evaluates, tests, and documents desktop hardware for the university community. Participates in evaluation and testing of standard supported software packages for the university community. Makes recommendations based upon the findings. Coordinate, assist, and perform special projects for management. Creating images and basic software packaging. Performs other duties assigned including: Assisting in training, mentoring, leading student technical staff. Creates and updates online documentation for standards, services, processes and procedures.
Bachelor’s degree and two (2) to four (4) years of hands-on computing work experience or the equivalent experience. Familiar with the field’s concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A certain degree of creativity and latitude is expected. Obtain certifications as required by manager.
Four to six or more years of hands-on computing work experience; or the equivalent experience. Work experience in repairing PCs, Macs, Printers, and network connection issues. Have excellent customer service, communication, and phone skills. Experience with web development tools used to create, maintain, and update websites. Obtain certifications as required by manager. KNOWLEDGE, SKILLSANDABILITIES:
Excellent interpersonal skills
Knowledge of systems security procedures and protocol
Knowledge of data protection act, privacy and PCI compliance
Ability to troubleshoot issues and to coordinate with other IT functional areas to resolve and manage resolution
Ability to investigate and analyze information and to draw conclusions
Excellent communication skills
Ability to establish and maintain effective working relationships with customers and colleagues
An excellent team player with strong stakeholder management
Ability to learn and support new business systems, software and processes
Ability to communicate technical information to non-technical personnel
Skill in organizing resources and establishing priorities
Interact and communicate with peers and customers in a professional, client-focused manner while working both in a team setting and independently with limited direction
Use Management Tools and Consoles to resolve client incidents, and requests
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.
Open Until Filled: No
Internal Number: 12282
About University of Texas at Arlington
With annual research expenditures in excess of $100M, the University of Texas at Arlington is a Carnegie Research-1 “highest research activity” institution committed to life-enhancing discovery, innovative instruction, and caring community engagement. A leading institution in the heart of the thriving North Texas region, UTA nurtures minds within an environment that values excellence, ingenuity, and diversity. With a total global enrollment of over 59,000 in AY 2018-19, UTA is one of the largest institutions in the University of Texas System. Guided by its Strategic Plan Bold Solutions | Global Impact, UTA fosters interdisciplinary research and teaching to enable the sustainable megacity of the future within four broad themes: health and the human condition, sustainable urban communities, global environmental impact, and data-driven discovery. UTA was cited by U.S. News & World Report as having the second lowest average student debt among U.S. universities in 2018. U.S. News & World Report also ranks UTA fourth in the nation for undergraduate diversity. The University is a Hispanic-Serving Institution and is ranked as the top four-year college in Texas for veterans on Military Times’ 2018 Best for Vets list.