At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Children's Hospital Trust Department and discover how your talents can change lives. Yours included.
The Trust Application Specialist is a key staff member for the support and training on fundraising and productivity applications, ensuring Trust staff utilizes these systems improve efficiency and fundraising results. The role interacts frequently with staff across the Trust, answering questions and resolving system related issues pertaining to hardware, software and conferencing equipment. Creates training documentation and curriculum. Performs trainings, provides application documentation, extracts data, formats and runs reports, and performs specific functions using application tools.
This Trust Application Specialist will be responsible for:
Utilizing standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives.
Supervising the work of temporary staff and vendors, as appropriate. Providing ongoing support, training, and guidance on proper utilization of productivity and fundraising applications.
Monitoring trends in fundraising and business software, providing guidance to leadership on the identification, vetting, and adoption of new potential applications and third party software.
Responding to system related service requests, taking responsibility of cases thoroughly until cessation.
Assisting with system and application configuration for events and other requests as assigned.
Updating and enhancing application documentation and knowledge base articles as required. Performing periodic examination and evaluation of applications to improve effectiveness.
Providing end user training with regard to application best practices. Improving and documenting the technical processes around application support.
Providing timely communication to users on the status of their service requests and incidents.
Developing and maintaining a thorough working knowledge of applications, modules and devices.
Assisting in the development and upkeep of user guides and operating procedures for workforce optimization systems given emerging trends in customer support inquiries.
Conducting new hire and ongoing training on applications usage, options and features.
To qualify, you must have:
A Bachelor's Degree.
A minimum of 1 years' experience in Computer Science or a closely related field.
Experience in Fundraising, Graphic Design, Application Development or in a Nonprofit environment preferred.
Experience in Healthcare a plus.
Knowledge of computing and application principles such as security, licensing, data privacy.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including an affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 3038344
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.