At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Patient Services -Multidisciplinary ICU department and discover how your talents can change lives. Yours included.
The Patient Experience Representative will be responsible for:
Scheduling appointments or procedures.
Receiving and/or registering patients, visitors and staff for admissions.
Collecting, verifying, and recording required information.
Obtaining records, files and/or results for appointments/admissions and entering related information on hospital & departmental computer systems.
Answering, screening and routing telephone calls.
Performing general office support tasks such as opening and sorting mail, ordering supplies and maintaining logs & records.
Providing positive and effective customer service that supports departmental and hospital operations
To qualify, you must have:
High school level education.
1 - 2 years of previous work experience.
Ability to interpret data and take appropriate action.
Excellent verbal & written communication and interpersonal skills.
Schedule : 3:30pm -12:00am Every other weekend and rotating holidays
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 3037327
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.