At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Ambulatory Services Department and discover how your talents can change lives. Yours included.
This Frontline Supervisor, Ambulatory Clinics will be responsible for:
Supervising and leading work of support staff, overseeing the clinical administrative support services for department. Planning, prioritizing and delegating work assignments and monitoring performance, providing feedback and guidance as needed. Recommending, implementing and maintaining interoffice systems/policies and procedures; and assisting in development and implementation of departmental administrative policies and procedures. Training and orienting new personnel and communicating changes in hospital and departmental policies and procedures.
Monitoring clinic activity to ensure the best possible patient experience. Assisting the staff with resolving customer service and scheduling issues. Responding to patient's concerns and needs, offering the best possible appointment options and resolution. Responding to situations requiring escalated service response.
Monitoring and maintaining department electronic and paper recordkeeping systems, including highly sensitive/critical administrative and financial data and employee information. Overseeing input of information into computer databases and spreadsheets, monitoring data validity and compiling printing and distributing periodic reports and other information as needed. Evaluating, recommending and implementing changes or upgrades in systems as appropriate. Serving as a Super User for clinical floor and participates in Joint Commission/Environment of Care preparations and rounds.
Collecting and compiling data from diverse sources, performing calculations, creating spreadsheets, graphs and charts, preparing analyses for supervisor's review and performing other related duties as assigned.
Organizing and maintaining daily administrative operations of department. Preparing, verifying and monitoring departmental payroll and maintaining related records. Preparing periodic reports and documents to comply with hospital, governmental, regulatory and/or funding agency requirements, according to established schedules. Monitoring employee review dates, terminations and other personnel actions and initiating required forms and documents. Initiating, routing and tracking administrative forms such as purchase orders and payments.
To qualify, you must have:
The level of knowledge typically acquired through completion of two years of occupationally-specific education or an Associate's degree in business or a closely related field and three to four years of previous experience. Work requires the analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles.
BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes. Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 3032725
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.