Summary of Duties: The Program Coordinator position is the primary contact/receptionist for the Counseling and Psychological Services (CAPS)' Testing Services program. CAPS Counseling Services serves the University and the Palouse region by offering academic testing services, including in-person exam proctoring and administration of, as a certified agency for state and national testing programs, such as the SAT, ACT, General Education Development Test (GED), Graduate Record Examination Subject Tests (GRE), the Law School Administration Test (LSAT), and the Math Placement Test (MPT). The program coordinator is the primary contact person for Pearson VUE and other test vendors whose tests are conducted at Testing Services. Personality testing and cognitive testing are available to students on a limited basis. This position coordinates all details needed to administer National Testing Programs, individual proctoring services, and provide case management support for the psychological educational testing program. Customer Service is a key component of this position.
Required Qualifications: High school graduation or equivalent AND two years of experience in the program specialty OR equivalent education/experience.
Founded in 1890 in Pullman, Washington State University (WSU) is Washington’s land-grant university with an overarching mission of improving the quality of life for all citizens – locally, nationally, and globally. WSU is committed to innovation and excellence in research and scholarship. WSU has a current enrollment of over 30,000 undergraduate, graduate, and professional students and approximately 6,000 faculty and staff at its five campuses (Pullman, Spokane, Tri-Cities, Vancouver, and Everett), as well as its numerous other locations across the State of Washington and online through its Global Campus.
U.S. News & World Report's 2016 "America's Best Colleges" rankings place WSU in the top 75 public national universities. WSU was one of only three Northwest universities to be placed in the top two tiers, along with the University of Washington and the University of Oregon. WSU is ranked as a "highest research activity" institution by the Carnegie Foundation and is in the top 12 percent of research universities as reported by the National Science Foundation. Also, WSU was recognized by the Carnegie Foundation for the Advancement of Teaching for its engagement activities with i...ts Community Engagement Classification.
WSU employs approximately 6,000 faculty and professional staff and the University deeply values diversity among its faculty, students, and staff. WSU students represent diverse social, economic, and ethnic backgrounds: approximately 10 percent of WSU students hail from outside the state of Washington, and approximately 6.8 percent are international students. WSU annually awards more than $280 million in scholarships and financial aid to approximately 17,000 undergraduate students.