As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.
UW Continuum College (UWC²) expands the reach of the University of Washington with programs like UW Professional & Continuing Education, International & English Language Programs, Summer Youth and the Osher Lifelong Learning Institute at the UW that meet the needs of various learners at all phases of their lives. We’re focused on removing obstacles to relevant educational opportunities by addressing geographic, financial, length of commitment and time constraints, increasing access to knowledge for more people. As a diverse community that values inclusivity and collaboration, we foster a respectful, supportive workplace where innovation comes to life. By looking ahead and experimenting with new approaches, we’re creating new educational opportunities to help people thrive in a world of change.
UWC² has an outstanding opportunity for a Learning Technology Training and Support Specialist!
In support of UWC²’s belief that everyone deserves education to thrive in an ever-changing world, the Learning Technology Training and Support Specialist helps to ensure that UWC²’s education experiences are of high quality. This role provides user-support training, primarily to instructors, who use a variety of learning technologies in support of their courses. This position plays a key support role in diagnosing and resolving technical issues related to learning technology and web conferencing software and works closely with instructional design staff to support course development.
The ideal candidate has experience with a variety of Learning Technologies, including Canvas, Zoom (or other conferencing tools), virtual lab tools, enjoys problem-solving and team collaboration, can learn new technology tools quickly, communicate those tools' use to a broad range of experience levels, and advocates for a positive experience for instructors using various learning technologies.
RESPONSIBILITIES Instructor Training and Development
Develop deliver, and facilitate training initiatives covering learning technologies and adult learning principles for instructional staff (faculty, course developers, instructors, and instructional assistants) and program staff in support of pedagogical and program goals
Author web content designed to help instructors integrate technology into their teaching. Web content currently includes text and image content using Canvas LMS, basic HTML/CSS, WordPress, as well as videos using Zoom, among other tools
Coordinate and maintain a robust training calendar to support instructors on a variety of technologies across a variety of learning modalities
Recruit and coordinate instructors and staff to provide peer training and development
Evaluate and assess trainings for effectiveness
Document frequently asked questions, issues, and trends from workshops, consultations, and end-user support
Update and customize training materials for specific instructor audiences
Suggest and co-design new platforms for instructor training, to make instructor training more efficient and effective
Build relationships with the Program Management team in order to maximize the reach and impact of instructor trainings, as well as strategizing on the best training approaches
Provide consultation and support via live software demos, email, phone, and in-person as needed
Respond to and resolve Tier 2 and 3 instructor support issues
Respond to helpdesk tickets and troubleshoot user support issues
Collaborate with other learning technology support providers across the institution to share information and best practices, and to help resolve known issues
Brainstorm and develop solutions to instructional design challenges
Collaborate with the AE team to deliver and deploy courses on Canvas, and using Zoom
Escalate issues to UWC² IT / UW-IT and Learning Technologies / the Project Management Office as needed
Create guides for Tier 1 and 2 support and guide continuous improvement for Tier 1 and 2 support
Communicate regularly with support teams from vendor companies, advocating for instructor needs with both Instructure and LTI providers
Learning Technology User Design and Advocacy
Work collaboratively to enhance UWC²’s web-based learning technologies by understanding and sharing the needs of our instructors, incorporating new technology, finding, piloting, and helping adopt more useful features and integrations
Integrate knowledge gained in workshops, support requests, and conversations to create end-to-end views of the instructor experience with our digital learning environment(s), and design improvements
Represent the instructor perspective on committees and within workgroups seeking to improve our digital learning environment and technology tools
Identify instructor trends and potential problem areas within learning technologies and recommend areas for change and improvement.
Coordinate, manage and track learning technology projects, develop and support educational technology initiatives
Collaborate with instructors and staff to measure the effectiveness of learning technologies
Monitor current trends in educational technology practices and pedagogy, advocate for the acquisition and use of new technologies that support and connect instructors with new ideas and approaches
Participate in local, regional, and national user groups learning technology innovations at UW Continuum College, especially including training and support offered to our instructors
Generate reports as needed
UWC² team members bring their talents to a successful, respected, and financially self-sustaining continuing education environment that values collaborative decision-making, innovative solutions, and environmentally sound green practices. We are passionate about improving the educational experiences of our students and creating lasting partnerships with campus and our community.
REQUIRED Bachelor’s degree in Instructional Design, Education, Informatics, or any related field (equivalent experience can substitute), and 3 years of experience directly related to the duties and responsibilities specified, to include:
Proven technology troubleshooting skills at tier 2 or highest non-engineering tier
Proven initiative to research and resolve complex problems
Knowledge of how online environments are used to teach
Experience with the Canvas learning management system, or other platforms (ex: Blackboard, Moodle)
Demonstrated ability to work independently and effectively in a fast-paced, highly dynamic environment
Excellent oral and written communication skills, and organizational and customer service skills
Skilled in using presentation tools
Familiarity with ADA requirements, accessibility, and Universal Design principles
Ability to accomplish work through others, handing off issues or research to other staff when needed
Ability to interact effectively with staff, faculty, administrators, and students with a high level of customer service
Knowledge and experience with Zoom, or other web conferencing software
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Familiarity with the technology tools used to support teaching and learning at the University of Washington.
Experience working in a higher education institution, ideally with professional and continuing education or online learning.
Experience with Panopto (or other lecture capture tools)
Experience with Open edX
Experience with project management tools
Knowledge of Instructional Design principles
Knowledge of current Adult Learning theories
Experience with Wordpress or other CMS
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.