Reviews, processes, and awards financial aid funds to students enrolled in Graduate, Online and Professional Studies (GPS) coursework in accordance with federal, state, and institutional regulations and policies. Manages the weekly financial aid packaging process to ensure accurate and timely awarding of financial aid funds. Identify areas of opportunities to improve efficiencies with processes and student services.
Identifies and processes changes in student eligibility throughout award period, including enrollment changes, housing changes, subsequent ISIRs, additional aid, and verification changes.
Assist with the system testing of the PeopleSoft Financial Aid system, including budgeting, packaging, and satisfactory academic progress programs. Develop and maintain a working knowledge of financial aid systems, including PeopleSoft, Salesforce, Campus Logic, and Document Imaging.
Process tuition waiver awards and adjustments for financial aid recipients to ensure funds are properly recorded and coordinated with other aid.
Conduct financial aid informational activities, such as Orientation, Open Houses and similar public speaking engagements on and off campus. Participate in university meetings, financial aid workshops and conferences in order to develop and remain current with local, regional and national financial aid policies and procedures. Assists other financial aid office staff in various tasks, such as overflow assistance. Participate in departmental policy decisions related to implementation of federal, state and institutional regulations, policies and procedures.
Promote the University’s commitment to customer service by:
Build effective partnerships with co-workers throughout the University by freely sharing appropriate information and providing assistance when needed.
Ensuring optimum service to all internal and external partners in response to all requests for service and information.
Maintaining an environment that is welcoming to persons of all backgrounds, nationalities, and roles.
Minimum Qualifications (Required):
An earned bachelor’s degree
Three-five years of higher education financial aid experience
Thorough knowledge of federal financial aid regulations
Experience with awarding financial aid in modules
Strong organizational skills and flexibility to adjust to changing priorities
Functional experience with an integrated Student Information Systems required; expertise with PeopleSoft Student Administration System preferred
Proficient in Microsoft Office applications
Functional expertise with PeopleSoft Student Administration System
Excellent interpersonal and public communications skills
Ability to work effectively in a fast paced environment
Flexibility to work evening and weekend hours as needed
Understanding of technology to deliver student financial aid
Embrace technology and appreciate how to use it to enhance service to students
Individual exercises discretion and independent judgment
Individual must be able to interpret complex federal regulations and apply them consistently and equitably on a daily basis
Brings problems not of a routine nature to the attention of the manager
Supervises 1 – 5 student employees
Excellent interpersonal, written, and oral communications skills required
Communications on a regular basis with other offices
Coordinates information sessions with external agencies
The ability to work effectively with diverse groups
Special Instructions to Applicants:
Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.
Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.
Please include a resume and cover letter with your application. Names and contact information of three references will be required at the time of application.
Internal Number: 505271
About University of Massachusetts Lowell
A PUBLIC RESEARCH UNIVERSITY COMMITTED TO EXCELLENCE
The University of Massachusetts Lowell is a nationally ranked public research university committed to excellence in teaching, research and community engagement. We strive to prepare students to succeed in college and to become lifelong learners and informed citizens in a global environment. UMass Lowell offers affordable, experience-based undergraduate and graduate academic programs taught by internationally recognized faculty who conduct research to expand the horizons of knowledge and sustainable practices. The programs span and interconnect the disciplines of business, education, engineering, fine arts, health, humanities, sciences and social sciences. The university continues to build on its founding tradition of innovation, entrepreneurship and partnerships with industry and the community to address challenges facing the region and the world.