1. Acts as a project leader for technology projects. Consults with client to assess technology needs. Develops and implements solutions to meet those needs. Makes recommendations for allocation of resources, product selection, and priorities. 2. Delivers technical expertise and provides recommendation in researching, evaluating and implementing new technologies. 3. Provides high-level service for existing technologies and large scale projects, as well as high-end support for all technology. 4. Manages operating systems, applications, web services, and content on the client's servers. 5. Maintains indepth knowledge of existing and emerging technologies. 6. Develops and reports on metrics that measure usage, reliability and client satisfaction for all technology services provided. 7. Manages relationships with internal and external clients, outside vendors, consultants and peer institutions. 8. Maintains highest possible degree of service and responsiveness in complex, multi-vendor, multiplatform environment. 9. Provides training on the usage of various technologies, and other software and hardware. 10. Manages assigned project tasks to ensure timely and high quality outcomes. Provides regular status reports on assigned projects. 11. Supervises temporary and student workers. 12. May perform others duties as assigned.
Preferred Education: Ten plus years of related experience in Telecommunications.
Preferred Education, Experience and Skills: Ten plus years of related experience in Telecommunications.
Required Skill/ability 5: Exceptional written and oral communication skills in the development and maintenance of documentation including system planning, deployment, training, inventory, procedural and business continuity materials.
Posting Position Title: Technology Services Specialist
Required Skill/ability 3: Proven experience with mission-critical, complex and highly-available enterprise contact centers.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: Telecommunication Engineer
Required Skill/ability 1: Proven management of a large enterprise voice network - including the administration of Private Branch Exchange (PBX) and Voice over Internet Protocol (VOIP) systems.
Required Skill/ability 4: Planning and administration of TDM and SIP network capacity planning and connectivity including vendor management with telecommunications carriers and professional services firms.
Required Skill/ability 2: Proven experience in the provisioning of VoIP services - including hands-on configuration and administration of Quality of Service over Local and Wide Area Networks, maintenance of TCP/IP networks, deployment and operational administration of softphone clients and the planning and administration of physical and virtual server environments.
Bachelor's Degree in a related field and three years of experience of related work experience or an equivalent combination of education and experience.
Internal Number: 61211BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.