Research - Laboratory/Non-Laboratory, Staff/Administrative
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Office of Research Information Services (ORIS), a division of the Office of Research, coordinates, develops, and supports electronic research administration for faculty and staff at the University of Washington. Goals include: •Improve service to Principal Investigators (PIs) and research and administrative staff, enhance their ability to obtain funding, reduce their workload, and streamline the processing of their proposals. •Provide authorized individuals with convenient access to timely information on the status of proposals and awards. •Increase the efficiency of the research community to meet growing workload and compliance demands with limited resources. •Maintain the University of Washington's position as a leading public research University.
The University of Washington’s Office of Research Information Services has an outstanding opportunity for a Senior Business System Analyst. The Business System Analyst will be responsible for conducting a variety of activities to support ORIS projects in integration with the financial transformation project from requirement gathering and needs assessment through design and implementation. The successful candidate will work with stakeholders and the project team to design and develop applications that will create an efficient process for researchers and administrators to procure and manage research grants.
This position contributes technical systems design and development expertise within a diverse team environment that includes stakeholders from a broad range of campus and administrative units. Successful candidates must interface productively with system end-users and have the flexibility to take on broader responsibilities when necessary. Technical scope requires deep knowledge of standard software development processes including use case, user story and acceptance test case development, requirements management, quality assurance processes, systems analysis and documentation, database design and data modeling. Successful design of solutions also requires knowledge about the policies, functional processes and procedures, and roles of the University. The scope of tasks to be performed spans all project phases including opportunity analysis, design, implementation, communication, training, and support.
The UW is one of the world’s preeminent public universities. The responsibilities of the Senior Business System Analyst have direct impact on the UW’s breakthrough research by supporting researchers and research staff in their ability to successfully procure funding and efficiently manage research projects. The Senior Business System Analyst contributes enterprise-level analysis and thinking to project plans, needs assessments, solution generation and integrations.
Business Analysis •Research and analyze end-user needs using user centered design (UCD) practices, and various elicitation techniques, to include structured interviews, surveys, site visits, and focus groups. •Use agile methodologies to break complex feature requirements into manageable chunks of work that deliver value to the end user. •Create artifacts as needed to support clear understanding of business needs, including business process diagrams, use cases, scenarios, and task and workflow analysis. •Facilitate discussions with stakeholders and subject matter experts, to develop shared understanding of needs and build consensus related to priorities and requirements, and develop inclusive solutions that thoughtfully balance trade-offs and benefits among process stakeholders. •Develop and maintain analysis plans that track all key analysis activities necessary during the opportunity analysis/discovery phase of new projects. •Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose or abstract up as needed to represent true underlying needs to audiences with different needs and/or levels of understanding. •Document functional requirements, user interaction requirements, non-functional requirements, specifications, and acceptance criteria to support software development, quality assurance, support and learning materials, and other downstream development support processes. •Play an active role in the testing and validation of systems to ensure a quality product is delivered. •Work collaboratively with ORIS staff and business partners to create effective communications on upcoming system and process changes for campus end-users and other business partners. •Design and facilitate requirements workshops, user research sessions, and collaborative design sessions. •Perform enterprise-level analysis, identifying business needs and capability gaps, creating business cases, and determining high-level solution approach and scope. •Serve as mentor and role model to junior-level Business System Analysts.
Communications and Relationship Development/Management •Establish and foster good working relationships with business partners, stakeholder groups, and fellow team members by providing ongoing communication and check-ins throughout the design and implementation phases to ensure products are adequately meeting the business need before release. •Work collaboratively with ORIS staff and business partners to create effective communications for upcoming releases. •Provide trainings and presentations on new products/features, as required. •Serve as advocate and adviser to business units, helping them better clarify and articulate business needs, within the context of the broader product strategy and vision.
SR. BA SPECIALTY AREAS The Sr. Business Analyst is expected to have a high level of expertise in one or more of the following specialty areas.
Project Management Specialist •Serve in a project management capacity over moderately complex projects, developing project plans, monitoring progress, and reporting out on project status. •Lead, organize and influence positively and effectively. Maneuver through unstructured problems, and create the necessary structure to drive for results. •Serve software development team(s) as Scrum Master, facilitating Scrum ceremonies, removing impediments, coordinating feature development, testing, release and communications. •Identify project issues and risks, escalate as appropriate to leadership, and develop mitigation strategies and options. Manage communications to stakeholders and team members around issues and risks. •Manage competing stakeholder priorities to ensure the highest value is being delivered to the customer.
Data/Systems Analysis Specialist •Provide system analysis and develop supporting artifacts such as data dictionaries, mapping documents, entity relationship and conceptual diagrams, to support systems integration, data migration, and reporting. •Translate business requirements into reporting frameworks and technical definitions for development and ongoing enhancement of data collection and management. •Use querying tools and languages such as T-SQL to analyze data to inform business decisions, validate system behavior, and aid in QA of data. •Partner with team members in the development of test cases for data and reporting.
Business Process Specialist •Work with customers to define current- and future-state business processes, using process modeling tools and techniques that allow for easy visualization and consumption by varied audiences invested or affected by the changes. •Facilitate stakeholder groups to consensus regarding new business process designs. •Assess the impact of business process changes within people, systems, operations and management, and identify linkages to business strategies. •Utilize techniques for assessing root cause analysis and value stream mapping to ensure focus is on the issues that can affect positive change and add business value most directly.
Other Duties as Assigned.
•Minimum 5 years of experience performing progressively more complex and responsible tasks. •Bachelor’s in Computer Science, Business Administration, Information Science, or other technical area. •Knowledge and experience with UCD practices to fully understand business needs and successfully translate business needs into appropriate documentation for system implementation. •Demonstrated diagnostic and problem-solving skills. •Demonstrated ability to work independently and as part of a team in a cooperative effort. •Strong customer focus and management of client expectations; ability to establish and maintain a high level of user trust and confidence. •Fluent knowledge of MS Visio, PowerPoint, MS Office Suite, Google G Suite. •Strong working knowledge of a broad range of BA tools and techniques used for requirements elicitation, analysis, documentation and modelling, and validation. •Exceptional skills in written and verbal communication, to include fostering a shared understanding of requirements, successful conflict resolution, group facilitation, and status reporting. •Deep knowledge and experience developing and implementing a variety of desktop and distributed software systems involving web-based user interfaces, relational databases (transactional and data warehouses) and SQL in support of administrative applications. •Demonstrated competency in BA planning and requirements management. •In-depth knowledge of software development processes outside of the BA domain, such as quality assurance, data modelling, database design. •Experience working on multiple project types (COTS, new product development, maintenance), and multiple business areas. •High level of competency in 1 or more specialty areas: business process analysis, data and systems analysis, project management.
Equivalent education and/or experience may substitute for minimum requirements.
•Experience working in a University and/or a consensus driven environment. •Knowledge of lean/agile software development practices including Kanban and scrum. •Knowledge and experience analyzing and implementing enterprise system solutions such as portal, workflow, content management, and/or data warehouse.
CONDITIONS OF EMPLOYMENT:
This position contributes in a collaborative team work environment. Collaboration among team members is supported through a shared space working environment, ad hoc meetings focused on problem-solving, and the use of synchronous and asynchronous communication tools. Inflexible deadlines and non-standard working hours are occasionally necessary.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.