The Student Account Specialist will maintain student financial records for Johns Hopkins students, assure the timely collection of student accounts receivables; provide problem-solving assistance to students, parents and colleagues; and other such duties related to student accounts.
Note: This position is not eligible for visa sponsorship.
Specific Duties & Responsibilities:
Serve as Student Accounts Johns Hopkins students , as well as parent and colleagues for account questions utilizing the application of University payment policy under FERPA regulations. Provide in-depth customer service by researching and resolving inquiries over the phone, via email and/or in-person.
Process tuition payments, charges, refunds, adjustments and fees in the student system, SIS. Maintain online billing/payment process for online courses.
Process cash and check deposits (scholarship checks, 529 checks, etc.) for bank pickup.
Validate/process Tuition Remission forms.
Process and maintain Nelnet tuition payment plans accounts. Explain usage of monthly payment plan for budgeting assistance to families.
Approve and process student refunds and adjustments through Bank Mobile or by check. Provide training for students to setup how they will receive their refunds. Process error reports from Bank Mobile.
Initiate collection process internally, work with the families to resolve issues and facilitate prompt payment of balance. Utilize the interdepartmental balances spreadsheet with Financial Aid & Registrar to understand outstanding balance reasons. Send outstanding balances to external collection agencies.
Provide access to 1098-T information. Complete Canadian tax forms and email them to the student or the Canadian Office.
Oversee student health insurance policy and coordinate this process with HR @ Homewood. Help students with gathering information from insurance website or customer service.
Participate in the presentation of the student billing process to parents during orientation.
Perform other duties as assigned
Minimum Qualifications (mandatory):
High school graduate/GED required; Bachelor’s degree preferred. Additional education may substitute for required experience.
Three years of related experience in student accounts billing and/or accounts receivables required. Additional years of experience preferred.
Comprehensive knowledge of student payments systems; knowledge of accounting theory and practice.
Demonstrated skills with Excel, word processing, and creating spreadsheets.
Strong analytical skills with the ability to analyze financial data and conduct research to resolve problems.
Ability to handle multiple tasks, work independently, meet deadlines, and organize workload.
Effective oral and written communication skills in order to be able to explain issues related to student accounts.
Excellent customer service skills and the ability to work with a diverse population in a professional manner.
Bachelor’s degree with college level accounting courses.
Technical qualifications or specialized certifications:
Knowledge of and/or experience using the University’s student information system (SIS)
Knowledge of and/or experience using the University’s financial ERP (SAP)
Classified Title: Student Accounts Specialist Role/Level/Range: ATO 37.5/02/OE Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: M-F 8:30 am - 5:00 pm Exempt Status: Non-Exempt Location: 01-MD:Homewood Campus Department name: 10001449-Homewood Student Accounts Personnel area: Homewood Student Affairs
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.