About Northeastern: Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.
Our locationsin Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahantare nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.
Northeastern's comprehensive array of undergraduate and graduate programs in a variety of on-campus and online formatslead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.
About the Opportunity: Reporting to the Associate Dean of Northeastern's Charlotte (CLT) campus, the Student Services Manager serves as the primary point of contact for learners in the region. S/he is responsible for coordinating and facilitating the learner experience for programs at the Charlotte campus and online. The Manager provides support and serves as a navigator for students to access the broad range of student services across a robust University network throughout the colleges and administrative offices. S/he guide will guide students through broad range of academic and personal issues. In addition, s/he will ensure that faculty have the appropriate support to provide the best learning environment and experience.
Responsibilities: The position requires a broad knowledge base of university resources, campus operations, programs and courses available. It will also require strong problem solving and interpersonal skills, capacity to work in a fast-paced environment, and ability to manage multi-faceted and dynamic projects.
The primary responsibilities include student services (including international and service members and veterans), co-curricular programming, faculty services (course delivery coordination), student communication, and data management.
Qualifications: Responsibilities include, and are not limited to:
Support overall enrollment and retention goals
Provide overall direction for student services on the campus to coordinate all aspects of the learners' experience
In partnership with CLT college advisors and students service liaisons coordinate and facilitate Boston-based service delivery
Serve as a Designated Service Officer (DSO) in partnership with the Office of Global Studies and a School Certifying Official (SCO) for the Department of Veterans Affairs (VA) in partnership with Center for the Advancement of Veterans and Service members (CAVS)
Provide monthly visit to Ft. Bragg students to address student service needs
In partnership with the Campus Operations Manager coordinate graduation preparation and facilitate graduation ceremony.
Collaborate with CLT college advisors to develop effective student life experiences for students on campus, on-line, or participating in student mobility programs
In partnership with the academic programs assist in the implementation of the Self-Authored Integrated Learning (SAIL)
Coordinate the delivery of courses at the Charlotte campus and assist the respective visiting teaching faculty
In partnership with Operations Manager and faculty, develop approprite learning environments for student mobility programs such as residencies, dialogues, and graduate convening
In partnership with the campus Communication Manager provide necessary information for students
Use Salesforce, Banner and student information systems to monitor accurate student records and student reporting systems
Salary Grade: 11
Additional Information: Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.