Responsible for the creation, implementation, maintenance, performance, production support and documentation of various departmental and enterprise-wide application systems. This includes but is not limited to the installation, modification, and testing of new and/or upgraded applications (packages or home grown), operating systems, file structures, hardware, communication devices, and productivity tools. Applies analysis techniques and procedures to gather and then translate business requirements into functional/technical specifications and designs. Using functional specifications and designs, produces all or part of the deliverables. Maintains databases and application system code.
Position is responsible for working with University Information Systems team and business subject matter experts to gain the knowledge to perform the requirements gathering, to develop test cases, scenarios and scripts and coordinate and manage and report metrics on testing events within University Information Systems to maximize efficiency and quality.
Under limited guidance, responsible for requirement gathering and analysis, developing recommendations for technical solutions in concert with technical professionals on the team, and enabling test-driven development of solutions by maintaining test plans and test assets for team work (enhancement, support and maintenance projects.) Demonstrates strong ability in technology and/or strong understanding of the business/education process. Builds and maintains client relationships through positive interactions.
The position will require working closely with colleagues on the University Information Systems team as well as with business users that the team supports. The business users of the University Information Systems consist of administrators from all University’s schools/divisions, deans, departmental leaders, etc. as well as President and Provosts Office and departmental users. The position will work with HP Quality Center, SQL Server, Microsoft Office Suite, JIRA, and Confluence tools, as well as other testing tools that may be adopted by the team from time to time as well as perform system requirements gathering and documentation. The position will collaborate with other team members and managers. Work will be reviewed by supervisor and subject matter experts. The position works at a high degree of independence.
The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
ANALYSIS AND REQUIREMENTS GATHERING
Define complex business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes. Provide written documentation of findings to share with the client and other IT colleagues.
Gather complex system requirements by meeting with clients and researching existing technology to understand the business requirements and possible solutions for new applications.
DESIGN AND DEVELOPMENT
Develop detailed tasks and project plans by analyzing project scope and milestones for complex projects in order to ensure product is delivered in a timely fashion according to software lifecycle standards.
Write functional/technical specifications by taking the provided complex system requirements and putting them into functional and technical descriptions for use by programmers and business analysts to develop technical solutions. Direct lower level staff by reviewing their work.
Provide monitoring and guidance in business process and application design to more junior staff. Give direction and leadership in techniques and tools to lower level staff.
Provide experienced leadership for strategic planning in designing and developing comprehensive innovative integrated solutions.
TESTING AND DOCUMENTATION
Create and document complex test scenarios using the appropriate testing tools to validate and verify application functionality.
Test all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handling in a meaningful way.
Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user references.
Mentor junior staff in testing tools and technologies by reviewing their work.
IMPLEMENTATION AND MAINTENANCE
Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution.
Monitor changes and resolve complex problems by responding as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution.
Provide support by triaging and resolving complex issues to ensure prompt, effective service.
Describe the Specific Devices, Software, Projects for Which the Position is Responsible:
Position will be responsible for the dynamic portfolio of university information systems, which includes various business solutions build on the Salesforce platform, including the university wide faculty information system (facultyforce), various custom workflow relationship management systems, and others.
The team is responsible to support, maintain and enhance the systems that we support as well as to implement new systems. The team needs to formalize requirements gathering process as well as test-driven development process, automate testing and identify the tools that would make this process more efficient.
Describe Scale/size of Area, Project and/or System Supported:
The team supports enterprise-wide systems and implementations. Our systems tend to be complex due to the customizations and data integrations that allow them to be used in a de-centralized university environment. The high number of users, the number of interfaces / data integrations and ongoing changes to meet new business requirements and compliance with government and other regulatory bodies complicates it even further.
Bachelor’s degree required. Additional experience may be substituted for education.
JHU: Related experience beyond minimum training experience qualifications may substitute for formal education requirement on a two years’ experience-for-one year education basis
Five years of related work experience focused within testing and business requirement gathering.
Preferred Job Qualifications:
Knowledge in the assigned application as well as the platform on which it runs (SQL Server).
Higher education experience is helpful but not required.
Knowledge, Skills, & Abilities (KSA’s):
The IT Business Solutions Analyst requires an ability to take the point of view of the customer, a strong desire for quality, and an attention to detail. Tact and diplomacy are useful in maintaining a cooperative relationship with developers, and an ability to communicate with both technical (developers) and non-technical (customers, management) people is useful. Previous software development experience can be helpful as it provides a deeper understanding of the software development process, gives the appreciation for the developers' point of view, and reduce the learning curve in automated test programming. Judgment skills are needed to assess high-risk or critical areas of an application on which to focus testing efforts when time is limited. Additionally, they must be able to understand the entire software development process and how it can fit into the business approach and goals of the organization. Communication skills and the ability to understand various sides of issues are important. In organizations in the early stages of implementing QA and requirement gathering processes, patience and diplomacy are especially needed. An ability to find problems as well as to see 'what's missing' is important for inspections and reviews.
Knowledge of and experience performing the requirements gathering (required)
Knowledge of and experience working in the Agile development and requirement gathering team(s) (required)
Knowledge of experience using Smartsheet for project scheduling, milestone planning, risk mitigation, and status reporting to Stakeholders (preferred)
Knowledge of and experience using HP Quality Center (preferred)
Knowledge of and experience using Microsoft SharePoint (preferred)
Knowledge of and experience using Confluence (preferred)
Knowledge of and experience using Microsoft Office Suite including Word, Excel, PowerPoint, Visio (required)
Knowledge of and experience using Microsoft SQL Server
Knowledge of and experience using Cross Browser Testing tools (required)
Must demonstrate strong critical thinking and analytical reasoning skills.
Ability to work on multiple priorities effectively.
Ability to prioritize conflicting demands.
Ability to execute assigned project tasks within established schedule.
Ability to work collaboratively in a team environment.
Ability to communicate effectively in the service of users and colleagues.
Writes and communicates clearly and concisely.
Possesses sound documentation skills.
Ability to maintain confidentiality.
Must demonstrate exemplary customer service skills.
Essential Job Functions (add position-specific functions if necessary)
Requirement gathering, analysis, and documentation
Develop, maintain and organize Test cases, Test Scripts and Test Scenarios for SAS Projects, Enhancements, Operations, Maintenance and other testing events. Coordinating SAS and end user testers for integration testing, user acceptance testing and validation. Gathering and Reporting Metrics on Tests and Quality Support Growing Suite of Test Tools including creation of job aids and training for these tools. Execute and maintain automated test scripts using testing tools
Other assigned Tasks
Classified Title: Business Solution Analyst Role/Level/Range: ATP/04/PE Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: Monday-Friday, 8:30am-5:00pm Exempt Status: Exempt Location: 02-MD:Mount Washington Campus Department name: 10000020-IT@JH University Information Systems Personnel area: University Administration
The successful candidate(s) for this position will be subject to a pre-employment background check.
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