The Clinical Operations Manager has primary responsibility for the safe and effective delivery of patient care services in the Cedars Sinai Medical Center licensed units at Kerlan-Jobe Orthopaedic Clinic (KJOC). The Clinical Operations Manager is responsible for daily operations, clinical continuity, supervision and development of staff, performance improvement, and enhancement of the profitability of assigned areas. The Clinical Operations Manager is also responsible to assure compliance with all regulatory agency and accreditation standards and requirements.
aintains clinical competency/skills including the ability to assure that safe and effective care is provided to our special patient populations and patients with diverse cultural backgrounds and assures appropriate assessment, intervention and evaluation. She/he identifies safety concerns and institutes measures to provide a safe environment. She/he helps create a culture of accountability and process improvement. Seeks to continuously improve the patient experience and clinic workflows.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Fosters the values and supports the mission of Kerlan-Jobe Orthopaedic Clinic.
2. Uses expert Orthopaedic knowledge, clinical skills and critical thinking in managing daily delivery of patient care services assuring implementation of the appropriate clinical processes and coordinating/promoting an interdisciplinary team approach to patient care.
3. Schedules patient care staff and assigns and delegates patient care responsibilities within the scope of practice to licensed and unlicensed health care providers and other KJOC staff as indicated.
4. Supervises the delivery of patient care and ensures optimal levels of clinical effectiveness and services for all customers.
5. Participates, with the Vice President, in the interviewing, hiring, evaluation and human resource management functions of the clinical and support staff at KJOC.
6. In collaboration with the Vice President, develops service goals and operations/business plans for clinical services specifically, and as a component of the continuum of care within KJOC.
7. Establishes and maintains patient care standards and assures that patient care functions, such as assessment, treatment, documentation and billing processes, are completed safely and effectively.
8. Assures that Nursing Standards of Practice and Performance and best practices are implemented and ensure high quality and cost effective patient care and support services.
9. Plans, implements, evaluates and documents the orientation and appraisal processes for the clinical and support staff and trainees at KJOC.
10. Conducts formal and informal evaluations of assigned staff competency, determining staff educational needs, and providing structured assistance in areas needing improvement. Provides staff training, as needed, both informally and in formal in-service presentations.
11. Provides direct clinical supervision for all KJOC clinical and support staff including : Nurses, LVNs, Medical Assistants, and other staff involved in the daily clinical activities at KJOC.
12. Collaborates with pharmacist (if dispensing program is in place) and radiology supervisor to assure safe and efficient care.
13. Acts as an expert (superuser) of the electronic medical record, training new staff, implementing new functionality and providing ongoing direction for system utilization.
14. Assists the Vice President in developing and managing the budget for responsible services.
15. Ensures compliance with drug administration guidelines.
16. Ensures excellent staff/customer experience and functions with a focus on patient safety and satisfaction.
17. Maintains confidentiality of patient care and business matters.
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research... and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.