UW Medicine’s IT Services department is looking for an outstanding End Device Support Specialist to join the team! This position is a Monday through Friday, 7:30am – 4:30pm shift. You must be able to work this shift in order to be eligible for this position.
This position is in a bargaining unit.
What are we looking for?
Patients Are First focus
Customer service mindset
Interpersonal skills and teamwork
Adaptability and flexibility
What are the perks?
Medical insurance at reasonable rates with TEN plans to choose from!
Dental Insurance at no cost to you OR your dependents…AND we have three plans for you to choose from!
10 paid holidays AND one personal holiday every year!
Generous amounts of vacation and sick leave that you can feel good about taking!
TWO Retirement plans to choose from!
Voluntary Investment program to save more towards your retirement!
Deferred Compensation program to save even MORE towards your retirement!
Dependent Care Assistance program!
On-site childcare centers and other caregiving resources!
Flexible Spending Account!
Life and Accidental Death and Dismemberment insurance!
Long Term Disability insurance!
Transportation Services Program that includes U-PASS options and other parking services!
Tuition Exemption program at the UW and other public higher education institutions across the state!
Housing Resources and home buying options!
Auto, home, renter, and boat group insurance!
Valuable membership and merchandise discounts!
Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!
For all of the specific details on these benefits, eligibility and more, please click here.
UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
The End Device Support Specialist provides customer support to ensure a highly available, highly secure, highly reliable, easy to use distributed production computing environment. This position supports an environment comprised of network of distributed hosts, enterprise level servers, departmental servers and client end user devices. This position promotes the implementation of UW Medicine IT Services’ strategy, focusing on standard technologies and providing the user community (including remote affiliates) with well-supported services and tools consistent with the standards and guidelines within UW Medicine.
Under the general guidance of the Operations Supervisor, End Device Support, this position is responsible for the coordination of management of desktop end computing devices within UW Medicine. This position will identify needs, perform technical analysis on client systems, adapt and integrate existing software and hardware systems within UW Medicine. This position will participate in the on-call schedule in support of a 24-hour/7-day production environment. The position will work with departmental IT staff to train them and their clients in Medical Center standard systems.
Analyze, install, configure, maintain and troubleshoot end computing devices, system software and drivers in support of UW Medicine-wide systems, departments and individual users.
Install and support IT Services' standard desktop hardware and software. Support networked and stand-alone peripherals.
Meet all productivity and quality standards or completion rates in the "EDS Service Productivity and Quality Standards" document.
Ensure that production systems operate accurately, reliably and efficiently.
Actively manage user relationships to analyze, plan, prioritize and follow up project work and systems requests.
Evaluate and implement user requests.
Follow up with users and management to confirm that work has been performed as expected.
Assist other team members with research and problem solving. Provide consultation to other support team members, IT Services project teams and the general Medical Center user community.
Participate in large and small scale project related duties.
Support IT Services standards for infrastructure. Ensure that procedures are followed to ensure the security and integrity of data and software.
Work with selected software and hardware vendors to provide user functionality in a manner consistent with UW Medicine standards, policies and practice.
Assist in the development of strategies for hardware and software architectures, and strategies to ensure their applicability to Medical Center needs.
Participate in departmental quality improvement projects when required.
Participate in the 24x7 on-call rotation.
Other related duties as assigned.
What you'll bring to the table:
Three years of experience in programming and/or computer support services of a technical nature OR One year of experience as Computer Support Analyst I OR equivalent education/experience.
Additional Department Requirements:
Experience must include hands-on, desk-side hardware and software support.
Successful candidates will also have:
Strong customer service orientation and the ability to work positively with diverse users from Administrator to clerical level.
Initiative, follow-up and the ability to prioritize effectively.
Strong written and verbal communications skills.
Demonstrated ability to work with minimal direction, either independently or as part of a team.
Demonstrated organizational skills.
Demonstrated interpersonal skills.
Ideally, you'll also have:
3+ years professional experience in complex information systems environments.
Experience installing and troubleshooting ITS standard Windows operating systems.
Experience in supporting the Microsoft suite of application software.
Experience developing and implementing distributed network file sharing and print services.
Demonstrated experience working with hardware and software vendors.
Familiarity with TCP/IP.
Strong customer service orientation is essential, as is the ability to work positively with diverse users from Administrator to clerical level.
Healthcare industry experience.
Proficiency using PC-based productivity tools.
Experience in the use of remote desktop management tools such as WSUS and SCCM.
Experience supporting Macintosh operating systems.
What are some of the other tidbits that you might want to know?
This position is in a bargaining unit.
Participation in on-call rotation is required.
Must be able to lift up to 50 lbs with assistance on a regular basis.
Must have a valid Washington state driver’s license to enable transportation of UW assets.
Ability to communicate clearly in English, both verbally and in writing.
This advertised job posting may not include the complete official job description for the role.
Appointment of the successful candidate to this position will be made contingent upon a satisfactory outcome of criminal background checks.
The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others). Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin applying for a position, all assessments must be completed at that time. Please note that your application shows up in our system as ready to review regardless of whether or not all assessments have been completed. If the assigned Recruiter happens to review applications prior to all of your assessments being completed, there is a chance you could be 'Not Selected' due to an incomplete application. For this reason, we strongly encourage all applicants to ensure there is plenty of time to complete all of the assessments prior to clicking on “Apply to this position”.
Who are we and what do we do? UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow’s physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.
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