Handle heavy call volume, customer service, and administrative tasks with handling a high volume of calls, consistently provide excellent customer service, troubleshoot and problem solving for incoming phone questions, issues, escalations and/or complaints. Perform work in ways that contribute to the university's successful achievement of enrollment goals.
Addressing incoming caller questions in depth with regards to Admissions/Office of the Registrar, Financial Aid, and Student Accounts. Must be able to learn and retain information for Admissions/Office of the Registrar, Financial Aid, and Student Accounts as well as various departments across campus that partner with the offices supported by the Communications Center. Adhere to all policies, procedures and call model standards when interacting with callers and business partners. Utilize resources, software and tools appropriately. Perform other duties as assigned.
High School diploma. Three (3) years of customer service experience or the equivalent experience.
Two (2) years of general office or administrative experience. Higher education and/or contact center experience is a plus. Excellent communication skills and the ability to learn, retain and relay information in a clear in concise way. Bi-lingual applicants preferred. Experience/knowledge working with an integrated student information system such as PeopleSoft, (or learn within six (6) months of hire). Ability to use various office equipment, contact center software, softphone, headset, copier, and laser/fax/copier. Basic knowledge of various MS Office software products such as Outlook, Word, and Excel.
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.
Open Until Filled: No
Internal Number: 11956
About University of Texas at Arlington
With annual research expenditures in excess of $100M, the University of Texas at Arlington is a Carnegie Research-1 “highest research activity” institution committed to life-enhancing discovery, innovative instruction, and caring community engagement. A leading institution in the heart of the thriving North Texas region, UTA nurtures minds within an environment that values excellence, ingenuity, and diversity. With a total global enrollment of over 59,000 in AY 2018-19, UTA is one of the largest institutions in the University of Texas System. Guided by its Strategic Plan Bold Solutions | Global Impact, UTA fosters interdisciplinary research and teaching to enable the sustainable megacity of the future within four broad themes: health and the human condition, sustainable urban communities, global environmental impact, and data-driven discovery. UTA was cited by U.S. News & World Report as having the second lowest average student debt among U.S. universities in 2018. U.S. News & World Report also ranks UTA fourth in the nation for undergraduate diversity. The University is a Hispanic-Serving Institution and is ranked as the top four-year college in Texas for veterans on Military Times’ 2018 Best for Vets list.