Position Description: Anderson Computing and Information Services (ACIS) provides comprehensive computer, communication, and information services to Anderson School faculty, students, and staff. These services include help desk and support services for desktop and laptop computing, network infrastructure, software development, and research and instructional support services.
As part of a helpdesk team incumbent provides support in hardware, software, operating system, and classroom technology. Provide helpdesk services to Anderson School faculty and staff and to the students enrolled in the various programs. Manage and monitor helpdesk ticketing system which tracks service requests, trouble tickets and classroom hot line calls. Responsible for review, oversight, re-assignment, re-prioritization, and escalation of outstanding team helpdesk tickets at the beginning and end of each shift. Troubleshoot laptop and desktop computer problems. Resolve routine computer, network and communication problems over the phone or perform service calls within the Anderson School building complex when appropriate. Assign, train, and dispatch student technicians to perform troubleshooting duties. Follow up with end users, track unresolved issues, and fully document problems and solutions. Evaluate and provide specifications for new laptop and desktop models, printers, software, and other computing equipment. Create how-to documentation and online training materials. Take part and lead project teams to improve Helpdesk processes. Become the lead and subject matter expert in specific technology areas and train other full-time and student technicians in those areas.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
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UCLA is known worldwide for the breadth and quality of its academic, research, health care, cultural, continuing education and athletic programs. UCLA offers undergraduate degrees in more than 127 majors and graduate degrees in 198 program areas. UCLA has 11 highly regarded professional schools. Eight are ranked among the nation's top 15 in their field by U.S. News & World Report. UCLA is consistently among the most popular campus in the nation for undergraduate applicants. The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status. Benefits:UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.