• Manage extremely busy front desk operation (60+ visitors/day).
  
• Hire, train and supervise 2-6 student support staff to ensure that each visitor’s first introduction to the Global Engagement suite is friendly, welcoming, and accurate.
  
• Train support staff to assess the nature and relative urgency of student, staff, and faculty questions and appropriately direct inquiries on matters related to admission, maintenance of non-immigrant lawful status, lawful enrollment, work authorization, student engagement opportunities, event sign-up, and international travel.
  
• Also responsible for document distribution and busy resource email account.
  
• Act as Designated School Official (DSO) on record with the Department of Homeland Security as responsible for carrying out federally mandated regulations on behalf of the University.
  
• Assess student and exchange faculty needs; provide basic immigration advising and support to international students, student leaders, and student employees.
  
• Assist in delivering immigration-related information sessions for students; review student immigration status and provide travel signatures for student visa holders as appropriate; manage document request system and issue immigration documents after reviewing and approving requests; review and approve immigration check-in documents for SEVIS registration; determine eligibility and remove course registration holds.
  
• Work closely with other advisors to maintain and distribute advising handouts on wide-ranging topics ranging from how to maintain lawful immigration status to how to open a bank account and how to get a driver's license.
  
• In collaboration with the Associate Director, develop, implement and assess international student orientation and leadership programs that ensure the success of international student orientation and integration university-wide.
  
• Advise student groups and supervise student leaders; maintain a wide knowledge of university and community resources available to students; provide logistical planning support for student programs; market international student programming.
  
• Will be actively involved in leading student orientations, welcome events, arrival services, and on-going campus student engagement programs throughout the academic year.
  
• Manage DePaul University’s international student health insurance initiative.
  
• Manage the relationship with DePaul’s international student health insurance provider, ISO, and ensure the annual renewal of contract with agreeable contract terms including appropriate cost of coverage for insurance and appropriate insurance coverage for international student population.
  
• Develop calendar for automatic student enrollment for each term and work closely with the IISO representative to ensure accurate information is getting sent to students.
  
• Work closely with the International Student & Scholars Compliance Analyst to develop student queries and send lists of international students to ISO for automatic enrollment.
  
• Receive confirmed student enrollment lists from ISO and work closely with the Global Engagement Business Manager to ensure insurance charges are posted to each student’s Student Account.
  
• Manage end of term reconciliation reports to ensure proper enrollment and removal of charges are performed for students’ whom have been waived from the insurance plan and/or are no longer enrolled in courses at DePaul.
  
• Perform other duties as assigned.
  

• Bachelors degree.
  
• Three to five years of administrative experience.
  

• Masters degree.
  
• Three to five years of administrative experience in a university setting.
  
• Close attention to detail, good cross-cultural communication skills, and strong computing skills.
  
• Proven interest and experience in student development.
  
• Prior experience living abroad and/or working with international students.
  
• Prior experience with PeopleSoft.
  

• Supervise team of student employees and volunteers as assigned.
  
• Student projects may include front desk intake services, database management, website development, orientation and programming support, and assessment initiatives.
  

• Responsible for managing budgets associated with any paid student-worker positions related to developing or delivering programming, services and support to international students.

• Must have 3-5 years experience working on progressively complex projects or assignments.
  
• Strong communication skills including writing, speaking/presenting; collaborative/team player; proven intercultural skills.
  
• Ability to handle confidential information discreetly and excellent interpersonal skills with proven ability to work successfully with a diverse range of people at all levels of the university, solve conflicts and find positive solutions.
  
• Should be at an advanced level and must include thorough knowledge of MicroSoft Word, Excel, PowerPoint.
  
• This position requires a detail-oriented person with excellent organizational skills and the willingness and ability to manage multiple requests from numerous sources; must be flexible, adaptable, and sensitive to the demands of an international office.
  
• Ability to work well on a team and independently with minimal supervision.
  

1. Based on your understanding of this position, what skills do you think are required to be successful and why does this opportunity attract your interest?
2. Describe an intercultural experience that impacted you and how it will influence your approach to working with international students.
3. Describe a time you worked in a fast-paced work environment and what you enjoyed about that experience?

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