Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,377 full-time undergraduates and 4,420 graduate and professional students. Ranked 37 among national universities, Boston College has 878 full-time and 1,201 FTE faculty, 2,750 non-faculty employees, an operating budget of $1 billion, and an endowment in excess of $2.2 billion.
Manager, Ticket Operations
The Robsham Theater Arts Center services all facets of the Boston College community, hosting student group rehearsals/events as well as those held by academic and administrative departments. The Robsham Theater Arts Center (RTAC) consists of several venues/rehearsal spaces: The Robsham Main Stage, the Bonn Studio Theater and room #117 rehearsal space in Vanderslice (all located on the lower campus of the Chestnut Hill campus), three dance rehearsal spaces in the Brighton Dance Studios (located on the Brighton Campus) and the newly acquired 300 Hammond Pond Parkway venues which include a 753 person Auditorium, a large Multipurpose Room and a small hexagon-shaped room. The Robsham Theater Arts Center also runs the RTAC Box Office, which primarily services the graduate and undergraduate student body with mobile ticketing, print at home tickets as well as traditional ticketing for non-Athletic Department sponsored, Boston College events.
* The Manager, Ticket Operations, is responsible for operations in the RTAC Box Office which includes the sale of tickets for all ticketed University events (except Athletic events). The RTAC Box Office events include all events in the Robsham Theater Main Stage, the Bonn Studio Theater, 300 Hammond Pond Parkway, on-campus concerts, OSI/CAB and other student organization performances and events, Theatre Department productions, and Senior Week events.
* The position is responsible for maintaining the Paciolan Ticketing database for RTAC as well as its web-based and mobile interfaces.
* This position is also responsible for annual sales of nearly 50,000 tickets and more than $750,000 in annual revenues.
* This position also oversees cash, Eagle Bucks and credit card transactions and sales operations including window sales, phone sales, and online/mobile ticketing.
* This position recruits, trains, and supervises 10-15 undergraduate student staff.
* This position also assists with marketing and promotion of student and academic events, via maintenance of RTAC's social media, digital signage and Paciolan online ticket interface systems.
This position's responsibilities also include:
* Cover Box Office window sales and phone sales
* Schedule dates and times for ticket sales for all events
* Program season's events
* Oversee customer service
* Maintain ticket computers and printers
* Supporting the mission of Student Affairs and the University
* Other tasks as assigned by the Robsham Theater Arts Center Director
Full-Time Equivalent Hiring Range: $51,350 to $64,200; salary commensurate with relevant experience.
* 3-5 years of experience with a computerized box office system, preferable Paciolan
* Previous box office experience desirable as is experience using CashNet and HTML
* Fluency in Microsoft Office products
* Demonstration of the ability to learn new technical systems and developing new technical skills, as the software/hardware and online technology is ever evolving
* Attention to details and ability to thrive in high activity environment
* Bachelor's degree or equivalent experience preferred
Boston College offers a broad and competitive range of benefits depending on your job classification eligibility;
Tuition remission for Employees
Tuition remission for Spouses and Children who meet eligibility requirements
Generous Medical, and Dental Insurance
Low-Cost Life Insurance
Eligibility for both 401K and University Funded 403B Retirement Plans
?Boston College conducts background checks as part of the hiring process.
Boston College is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/offices/diversity .
Boston College is one of the nation's best and most selective universities, with U.S. News & World Report ranking Boston College 31st among national universities, and Forbes ranking it 26th in its 2012 America's Best Colleges listing. Boston College confers more than 4,000 degrees annually in more than 50 fields of study through eight schools and colleges. Faculty members are committed to both teaching and research having earned nearly $60 million in research grants in the last year alone. The University has made a major commitment to academic excellence. As part of its Strategic Plan, Boston College is in the process of adding 100 new faculty positions, expanding faculty and graduate research, increasing student financial aid to more than $128 million annually, and widening opportunities in key undergraduate programs, such as international study, internships and student formation.