A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
East Ann Arbor Ambulatory Psychiatry-Outpatient facility is dedicated to providing high quality health care services for adults, adolescents and children. We are actively seeking compassionate, enthusiastic, patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees.
Provide exceptional customer service to patients and families by facilitating business processes that result in the management of efficient patient flow
Provide a range of guest services, including way-finding and information within the facility for both patient/families and visitors
Check-In/Check-Out processes: scheduling return visit appointments, collecting patient payments (copays and outstanding balances), verifying and updating demographics, insurance information and assist patients and families with Health Information forms as necessary
Conduct a standardized telephone screening within our call center based on specific criteria patient is scheduled for a new patient appointment
In-basket management through MiChart, maintain business work queues, obtain referrals and respond to inquiries concerning department programs, services and activities
Maintain, order and stock supplies for clerical areas
Ensure appropriate infection control protocol is followed in all clerical areas
Properly manage equipment to ensure it is well-maintained and ready for use
Be actively involved in improving day-to-day operational processes and workflow
Perform other duties as assigned
High School diploma or GED
Up to 2 years of Clerical experience is necessary preferably in a medical setting
Individual must exhibit a professional and positive image when interacting with patients, faculty and staff
Candidate must adhere to a high standard of personal and professional conduct; possess excellent customer service, interpersonal and communication skills; and demonstrate an ability to interact with diverse population
Candidate must be able to work effectively with a multidisciplinary team, handling multiple responsibilities in a fast paced environment
Candidate must demonstrate problem solving skills, proficient computer and keyboarding skills and excellent attendance
Candidate must demonstrate effective time management skills and the ability to work with minimal supervision as well as with a team
Ability to sit for extended periods of time as this is a sedentary position
Demonstrate active listening, written, verbal and information technology skills
Experience with MiChart-EpicCare systems and/or an electronic medical record system
Experience working within a large complex healthcare and ambulatory setting
Minimum of 1 year or more of office, call center and customer service experience
Knowledge of University policies and procedures
This is a full time position; 40 hours/week Monday thru Friday, shift hours are from 7:30am – 7:15pm. Shift hours rotate and could potentially change based on the operational needs of the clinic and required meetings.
Under Michigan law, a criminal history check including fingerprinting is required as a condition of transfer or employment for this position.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 183506
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.