The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.
Under the general direction of the Associate Director of Quality and Patient Safety, the Quality and Patient Safety Program Manager investigates patient safety events, facilitates improvement projects and oversees ongoing analysis to ensure sustainability of action items and reduce risk of patient harm. The Quality and Patient Safety Program Manager builds and maintains strong relationships with Senior Leadership, Operations Stakeholders, Clinical Risk and Quality Teams to supports clinical excellence and patient outcomes.
This position will work in a collaborative manner across the SCCAs ambulatory clinics and inpatient hospital to support patient safety and quality improvement initiatives. The incumbent is a team player who works well with minimal supervision to coordinate, implement and manage tasks as assigned. Excellent communication skills are required for work with operations leadership and front-line staff to help support and project manage quality improvement initiatives. Flexibility is required to adapt and manage shifting priorities.
Conducting event reviews for safety events as assigned which includes Root Cause Analysis, Apparent Cause Analysis and process reviews to determine appropriate corrective actions
Auditing of action plans for all root cause analysis and apparent cause analysis to ensure sustainability of action items
Triaging reported events that reach the patient by facilitating appropriate clinical reviews and assisting in the determination of safety event classification as needed
Partnering with assigned clinical service areas to present event reporting trends, conduct analysis, answer safety related questions and socialize various safety information eg. Just Culture case studies, safety tools of the month
Assuring integrity of data in safety reporting system for example adjusting harm scores based on case law
Project management for various bodies of work, assigned based on regulatory gaps/requirements or system level opportunities
Data oversight for specific metrics on Quality, Safety, Value Dashboard which includes ensuring data integrity, analysis of trends and corrective action planning as required
Committee leadership and participation in various quality committees as needed
Project management and facilitation of quality improvement initiatives using IHI Model for Improvement and Lean tools
Assisting in the preparation and presentation of quality and patient safety information to a variety of audiences and committees
Three years clinical experience
Bachelors degree in health care field
Licensed Registered RN in the State of Washington
1-2 years of current knowledge and experience in healthcare quality and/or patient safety
Masters degree in health care field
Clinical experience in oncology and/or experience in an academic setting
Certified Professional in Healthcare Quality (CPHQ) or Certified Professional Patient Safety (CPPS)
Please include a cover letter with your application
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at firstname.lastname@example.org or by calling 206-667-4700.
The Seattle Cancer Care Alliance was incorporated in 1998 as a separate, jointly governed non-profit that included the cancer programs of three partners. Seattle Cancer Care Alliance is a cancer treatment center that unites doctors from Fred Hutchison Cancer Research Center, University of Washington Medical Center, and Seattle Children’s. The purpose of this organization is to provide state-of the-art patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond. The Seattle Cancer Care Alliance is the only NCI-designated comprehensive cancer center in the Northwest, and according to the National Cancer Data Base, Seattle Cancer Care Alliance patients in general have better survival rates than patients treated at other cancer treatment centers.