Reporting to the Senior Project Director of the Service Management Office (SMO); the ServiceNow Developer will be responsible for the development, configuration and enhancement of the ServiceNow Platform. The successful candidate will have fluency in ServiceNow development principles that enables them to work in a fast-paced environment focused on developing enterprise business solutions for our customers. We leverage IT Service Management best practices and operate the ServiceNow platform as a shared-service on behalf of varied organizations across the University community. The Service Management Office has an excellent reputation for both customer service and quality and is rapidly expanding its practice due to the increasing demand for their services.
This role requires hands-on ServiceNow development experience with assignments covering the full ServiceNow suite of products including IT Service Management, IT Operations Management, Security Operations, Customer Service, Human Resources and Business Management. This role may be tasked with integrating with other systems at the data services level using RESTful API integration. Notably, the Service Management Office is committed to optimizing the ServiceNow platform as a means to derive high value on behalf of customers and as such requires a team player who is aligned to their mission.
Demonstrates high degree of work ethics, accountability, versatile experience, and excellent interpersonal skills
Designs, develops and tests solutions built on ServiceNow platform.
Collaborates with business analysts and other developers to clarify requirements and identify ways to simplify user experience.
Adheres to internal processes and compliance requirements
Identifies and develops ways to improve the functionality offered in ServiceNow
Quickly understands the business issues and data challenges of client's organization and industry
Participates in daily standup meetings, regular sprint planning and review meetings
Leads quality and testing efforts.
Communicates effectively with clients to identify needs and evaluate alternative business solutions.
Continually seek opportunities to increase customer satisfaction and deepen client relationships.
Manages client expectations effectively.
All other duties as assigned.
Bachelor's Degree in computer science or equivalent required.
Minimum 4-6 years' of experience as a developer and administrator of ServiceNow.
Work well with the SMO team.
Client facing skills.
Ability to manage diverse assignments simultaneously, with a large volume of detail in a fast-paced environment.
Demonstrate effective critical and comprehensive listening skills.
Excellent written and verbal communication skills.
Demonstrated excellence in a variety of competencies including teamwork/collaboration, analytical thinking, communication and influencing skills, and technical expertise.
Ability to work with changing priorities and with multiple projects.
Ability to be precise and attentive to detail is essential.
Ability to work with minimal supervision.
Ability to work weekend and off-hour work on occasion.
Knowledge of business analysis methodologies.
Experience in process re-engineering and automation.
Implemented business workflows for ITSM processes.
Knowledge of data technologies that enable process automation.
Certified ServiceNow Administrator.
Experience developing and implementing systems using Agile/Scrum methodology.
Experience with IT Service Management processes.
Experience with the full ITSM Suite of modules including CMDB, Asset Management, and PPM
Experience with a variety of systems integrations such as REST and JSON.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 507095
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.