As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine. The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
HMC Telecommunications has an outstanding opportunity for a full time variable shift HOSPITAL OPERATOR - LEAD.
The Lead Operator provides training for all current and new operators. This will include preparing curriculum, writing manuals, maintaining operator training and procedural environment in the operator computer application (Infinity). Typical work also includes assigning, instructing and checking the work of the telephone operators to ensure departmental, institutional and emergency procedures are followed.
Duties include: •Maintaining and writing training manuals and continuing training for the operators(including new staff) and other support material;
•Set up, update and maintain operator training accounts within the Infinity system;
•Monitors system metrics and reports data to manager to assist in determining training
effectiveness; •Provide training for all new operators as well as reviews for current staff.
•Work with the vendor to resolve software issues. Implement fix or facilitate for vendor;
•Set up, update and maintain all client accounts and forms for alarms and emergencies;
•Set up, update and maintain operator directory framework;
•Configure keyboards, monitors, printers and computer stations to interface with operator software;
•Set up and maintain system, service and transfer lists within system (including dialstrings and other dialing configurations); run reports and import/export directory data.
This position also performs the duties of a telephone operator. Duties include: •Answering and routing of hospital calls to switchboard;
•Dispatching for emergency communications (including Mass Casualty Incidents and Code Blue);
•Answering for MEDCON calls;
•Monitoring alarm panels and computers.
As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
Minimum Qualifications: High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additional qualifying experience may substitute for required education.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.