Join our award-winning team at University of Washington Medical Center (UWMC). Among the top dozen medical centers in the United States as rated by U.S. News & World Report "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine. The University of Washington is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
UWMC-Montlake has an outstanding opportunity in Medical Specialties for a temporary/hourly MEDICAL ASSISTANT. Under general supervision, the Medical Assistant (MA) will assist the medical and nursing staff by performing delegated tasks that involve direct patient care; technical procedures or monitoring that may be invasive and require skills validations; transportation of patients, supplies and specimens; ordering and stocking of supplies; and maintenance of special equipment, including sterile equipment and set-ups. The MA role may include coordinating the clerical activities and supporting the front desk activities for patient care in the clinic. The MA also participates in clinic and selected divisional activities to promote effective problem solving and communication. The successful candidate will perform the highest level of patient care possible.
Ensure exam rooms are stocked, clean and ready for patients
Maintain and use supplies and equipment in a cost-effective manner
Prepare patient for care team by rooming patient, taking vitals, opening patient encounter related to multi-disciplinary visit, schedule urgent add- on testing and exiting patient from exam room
Initiate eCare and provide AVS (after visit summary)
Prepare medical record for clinic visit. Verify presence of medical records and diagnostic testing (lab work and images) prior to scheduled appointments, requesting existing records and x-rays as necessary
Assist with inpatient admissions as requested by care team
Pre-authorize necessary testing, call patients with appointment reminders for clinic and related testing, and call patients with normal test results
Assist provider by facilitating use of technology including EMR (electronic medical records) and PACS (electronic imaging). This includes but not limited to EpicCare requirements, visit summary, smoking cessation, medications, H&P, Allergies, referring providers and pharmacy location
Coordinate communication flow in the clinic including answering and directing telephone inquiries to the appropriate individual
Provide basic telephone screening per clinic protocols and recognize emergent/urgent problems and direct to the nurse or physician
Coordinate clerical patient care activities and/or specialized technical duties unique to the assigned clinic to ensure accurate and expedited patient check-in and discharge, including obtaining consents for care and referral information
Support physician providers and multi-disciplinary team members (4-6 in addition to the MD provider) per clinic needing support and coordination
Take initiative to maintain patient flow for assigned providers/team
Transport patients and lab specimens
Complete billing documents as appropriate
Schedule appointments for patients
Prepare patient for examination by the provider. Observe and document the patient’s physical and emotional condition and vital signs in the medical record, recognize and report symptoms of common medical illnesses to physician or nurse
Perform delegated patient care activities/education in accordance with established standards of practice
Assist during patient examinations and procedures performed by health care professionals
Depending upon the credentials of a candidate, may administer medications (possibly including injectables) in compliance with WA State Department of Health after successfully completing the competency skills validation in the clinic
Greet patients and families
Provide the best patient experience possible
Contribute to improving team work and the patient experience
Review patient needs with providers daily, preferably at the start of each day or session
Advocate for the patient/family by locating appropriate staff to address concerns
Appropriately directs patients and others to other departments across the medical center
Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting
Promote and protect general safety for patients/families/friends and co- workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultation
Act promptly and effectively during an emergency situation
Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements
Apply appropriate policies, procedures, protocols, and standards of practice in performing duties
Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities
Demonstrate support for clinic and divisional policies and procedures
Promote and contribute to the development of our team in clinic and working relationships between the clinic and other departments/disciplines
Participate in orientation of new staff and preceptorship of MA students
Support the "Service Culture Guidelines"
Other duties as assigned
REQUIREMENTS: Completion of a Medical Assistant course accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or Accrediting Bureau of Health Education Schools (ABHES) or other recognized regional or national accreditation board; OR equivalent education/experience.
Legal Requirement: Must be Washington State Medical Assistant-Certified or achieve this designation during the probationary period. Failure to achieve and/or maintain this designation will result in termination of employment.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.