The Student Accounts Manager will work closely with the Associate Director of Student Accounts to ensure departmental standard and goals are attained. The Student Accounts Manager will aid the Associate Director in maintaining quality service by analyzing and resolving quality and customer service problems; identifying trends; maintaining cash controls and recommending improvements. Manage Cashiering functions and proper adherence to cash protocol and security measures while maintaining a positive working environment.
Provide direct supervision and training of all cashiering responsibilities; monitoring activities and cash control compliance, while providing an open door and receptive atmosphere that promotes trust and confidence in the University and its financial operations.
Analyze and resolve complex or difficult problems presented by staff, students and faculty members; providing technical assistance as required.
Mentor, train and assure that a competent, efficient and professional staff is continually improving and providing excellent service to current and prospective students.
Ensure accountability of university daily deposits within established departmental guidelines and perform various audits of deposits and supporting documentation; Working directly with the Accounting department to resolve bank reconciliation issues.
Daily monitoring of fee allowance, cash, check and credit card processing; including receipt and financial transaction; completing daily reconciliation and ACH submission and confirmation of all online payments. Maintain quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending improvements.
Counsel students and parents on financial matters. Review charges, clarify delinquent balances, explaining financial obligations and payment plan terms. Offers solution or alternatives to assist students in settlement of financial obligations.
Formulate, recommend, and implement changes to policy or procedure when needed; interpret policy and advise staff, faculty and students of appropriate policies and procedures; maintaining adherence.
Respond to escalations via phone, in person and emails; including follow through ensuring issues and concerns have been addressed. Work with Associate Director to resolve escalations which result in procedure/protocol review and update.
Assist in coordinating and implementation of student outreach plan to ensure students are appropriately informed of account information; working closely with other offices to ensure procedures and service to the community are coordinated.
Creation of Federal Canadian Tax Forms for on-site visits.
Answer and Monitor the handling of ACD calls and quality of service provided to students.
Assist with Federal Perkins inquiries, adding or releasing holds, billing and collection, and default prevention and aversion.
Manage verification of all cash payments, including payments made in excess of $10,000.00 to ensure federal compliance in filing IRS form 8300. Ensure cash control compliance and adherence for all cash payments; making sure all cash payments are properly counted, reconciled, stored and secured.
Create management reporting for Student Accounts related data analysis and consolidation.
Handle other duties and special projects as assigned
At least 5 years management experience in banking, university receivables or cashiering operations with appropriate experience in cash controls and audit compliance.
Shows initiative, demonstrates high productivity; sets limits for self and others; functions competently under pressure; assumes responsibility in situations requiring action, effectively directs actions of others.
Experience with student information systems. Knowledge of SCT Banner software a plus.
Experience in providing high level of customer service in a not-for-profit environment.
Internal Number: 18926
About The New School
The New School, a leading university in downtown New York City, offers degree and nondegree academic programs in design, the social sciences, the liberal arts, management, the arts, and media. Students benefit from small classes, superior resources, and renowned faculty members who practice what they teach. Continuing education courses and public programs place the university at the center of New York’s cultural and intellectual life.