The Associate Director for Housing Operations serves as a member of the Housing and Residential Education (HRE) leadership team and reports to the Director of Housing and Residential Education. The Associate Director shares in the comprehensive development and management of HRE and supports the mission of Student Success and The New School by serving a population of 2,000 residential students on a campus of 10,000 students. The Associate Director manages all aspects of housing operations, including occupancy management, contracts, assignments, billing, enrollment initiatives, housing policies, opening/closing processes, and central office and hall operations. Additionally, this position oversees the use of StarRez housing management system and maintenance compliance with departmental business policies and processes. Furthermore, this position collaborates with Facilities Management on residence hall capital projects, preventive maintenance, renovations, daily operations and participation in university-wide sustainability efforts. This position directly supervises frontline professional and student staff. This is a full-time, 12-month, live-off position with on-call responsibilities for high-level issues. The primary responsibilities include but are not limited to the following: Responsibilities ●Serves as a member of the Housing and Residential Education leadership team and assists in the development, implementation, support, and assessment of the departmental mission. ●Manages housing occupancy, including housing capacity, room designations, and rate structures based on enrollment trends and University priorities. ●Oversees all housing assignments and billing processes, including housing contracts, applications, housing selection, room change, waitlist, specialty housing accommodations, withdraws, damage billing, and appeals. ●Oversees the StarRez housing management system and maintenance compliance with departmental business policies and processes. ●Develops and manages all housing policies, standardized operating procedures, and business plans, including the housing license, release process, immunization compliance, safety inspection, consolidation, evacuation, opening, closing, damage billing, key/card access, and coordinates residence hall security. ●Leads the Housing Appeals committee to determine resolutions and respond to appeals to housing releases, damage charges, and housing-related fines. ●Collaborates with the Assistant Director of Summer Operations to support the summer housing program, including contracting, application development, assignments, and revenue reporting. ●Collaborates with the Director of HRE and Facilities Management on residence hall capital project planning, preventive maintenance, renovation, daily operations and participate in university-wide sustainability efforts. ●Manages the development and implementation of the department's marketing and branding efforts (web page, social media, and print information) to promote the on-campus experience and summer housing operations. ●Oversees the hiring, training, and supervision of direct reports, including full-time professional staff, part-time Office Assistant student employees in the central office and across all halls, and summer interns. ●Assists the Associate Director for Residential Education with professional and student staff training associated with housing operations. ●Assists in the development and management of the HRE budget (approximately $54 million) while maintaining compliance with university procurement policies and procedures. ●Manages resources and support for off-campus housing. ●Serves in an on-call capacity and responds to student incidents as needed ●Serves as a liaison with Enrollment, Welcome Center, Facilities Management, Campus Security, Dining Services, Orientation & Transition Programs, Information Technologies (IT), Student Accounts, Marketing and Communications, Card Services, and other campus partners. ●Participates in university-wide events, including recruitment events, open houses, Accepted Student Days, residence hall openings, Orientation, Welcome Week, Family Weekend, and Commencement. ●Engages a diverse student body and staff in fostering a welcoming, supportive, and inclusive environment that promotes connection to campus life, while maintaining high-levels of customer-service for students, parents, and campus partners. ●Serves on divisional and university committees and leads projects as required. ●Serves as a referral resource for faculty, staff, students, and parents. ●Performs other duties as assigned.
●Master's degree and five (5) to eight (8) years of progressive experience in higher education, business administration, educational leadership, counseling, or a closely related field. ●Experience working in housing operations, including but not limited to, occupancy management, contracts, assignments, billing, enrollment initiatives, housing policies, opening/closing processes. ●Experience utilizing a housing management system. ●Experience managing crisis-related situations and serving in an on-call capacity. ●Applied understanding of student development theory, including the impact of housing on academic success. ●Demonstrated experience supervising, developing, mentoring, and motivating a diverse staff team, while directly supervising professional staff ●Experience building collaborative partnerships with faculty, administrators, students, parents/families, and community partners. ●Multicultural competence and a demonstrated commitment to diversity in all forms. ●Ability to manage multiple collaborative projects and systems in a fast-paced environment. ●Experience with fiscal management, including the managing and oversight of a multilayered budget. ●Excellent interpersonal, oral, and written communication skills.
●Ability to navigate StarRez, Banner, Starfish, & Campus Labs. ●Previous experience with financial management ●Involved regionally or nationally in professional associations within higher education. ●Understanding of emerging issues in higher education, particularly in student services and housing. ●Previous experience at an urban and/or arts-focused institution.
Internal Number: 18930
About The New School
The New School, a leading university in downtown New York City, offers degree and nondegree academic programs in design, the social sciences, the liberal arts, management, the arts, and media. Students benefit from small classes, superior resources, and renowned faculty members who practice what they teach. Continuing education courses and public programs place the university at the center of New York’s cultural and intellectual life.